Jahred Ryan Brass
Fort Stewart,GA
Summary
Results-driven Assistant General Manager with expertise in operations management, team leadership, and customer relationship management. Proven track record in budget control and strategic planning, leading to enhanced service delivery and increased customer satisfaction.
solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Arbys Aes
Brooksville, FL
09.2019 - 02.2026
- Led operational efficiency initiatives to enhance service delivery and customer satisfaction.
- Developed training programs for staff, improving team performance and reducing onboarding time.
- Streamlined inventory management processes, ensuring optimal stock levels and reducing waste.
- Implemented employee engagement strategies that increased retention rates and boosted morale.
- Analyzed sales data to drive strategic decisions on menu offerings and pricing adjustments.
- Coordinated marketing campaigns that elevated brand visibility and attracted new customers.
- Oversaw compliance with health and safety regulations, maintaining high standards of cleanliness and safety.
- Fostered a collaborative work environment by mentoring team members on best practices in operations management.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Implemented customer feedback system, leading to improved service offerings.
- Improved operational workflows, resulting in smoother running of establishment.
- Enhanced operational efficiency by streamlining inventory management processes.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Golf Course Superintendent
7 Hills Golf Club
Hernando, FL
02.2015 - 09.2019
- Assisted in developing and implementing maintenance programs for turf health and sustainability.
- Monitored daily operations and maintained equipment to ensure optimal performance and safety standards.
- Collaborated with superintendent on irrigation system management to enhance water conservation practices.
- Coordinated pest control measures in line with integrated pest management protocols to protect course quality.
- Enhanced course aesthetics with timely and precise mowing, edging, and trimming practices.
- Developed strong relationships with fellow employees and club members through consistent communication and problem-solving efforts.
- Streamlined equipment repair procedures, minimizing downtime due to mechanical issues.
- Collaborated with the Golf Course Superintendent to develop long-term improvement plans for the facility.
- Troubleshot and repaired issues with equipment.
- Supervised team member performance to meet client deadlines and requirements.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
Electrician
Zachary Construction
Matagorda, TX
06.2010 - 12.2014
- Installed electrical systems in commercial and residential buildings according to code requirements.
- Conducted troubleshooting and repairs for electrical malfunctions, ensuring safety compliance.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Stored and maintained power tools and equipment for each job.
- Enhanced quality control by inspecting condition of equipment and tools.
- Was a couple hours away from being a journeyman electrician
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
Journeyman Ironworker
Zachary Construction
Brazoria, TX
04.2007 - 06.2010
- Installed structural steel components, ensuring compliance with safety regulations and project specifications.
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
- Collaborated with team members to enhance workflow efficiency and maintain project timelines.
- Maintained high-quality workmanship through precise cutting, fitting, and aligning of steel components.
- Increased overall team competency by providing mentorship and guidance to apprentice ironworkers, sharing knowledge and expertise.
- Reduced downtime on projects by conducting regular maintenance checks on rigging equipment and tools.
- Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
Sales/Packing, Shipping, and Receiving Assembler
Sims Furnitare
Hernando, FL
02.2005 - 04.2007
- Assembled furniture components efficiently to meet production schedules.
- Operated hand and power tools to ensure precise construction of products.
- Collaborated with team members to streamline assembly processes and reduce errors.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Inspected finished products for quality assurance, ensuring adherence to company standards.
- Maintained clean and organized work area to promote safety and efficiency.
Education
High School Diploma -
Hernando Highschool
Brooksville, FL06-2001
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Sales techniques
- Strategic planning skill
- Customer retention
- Team leadership strength
- Promotions implementation
- Teamwork and collaboration
- Staff hiring
- Customer service
- Effective leader
- Customer service management
- Employee motivation
- Scheduling
- Staff training/development
- Hiring and onboarding
- Schedule management
- Decision-making
- Team leadership
- Inventory management
- Customer relations
- Inventory tracking and management
- Strategic planning
- Payroll administration and timekeeping
- Training management
- Cost control
- Performance improvements
- Performance evaluations
- Chemical application
- Irrigation systems
- Pest control
- Landscaping design
- Water management
- Maintenance planning
- Leading teams
- Hazardous material handling
- Handling chemicals
- Time management
- Problem-solving abilities
- Multitasking
- Worksite safety
- Effective communication
- Landscape maintenance
- Crew leadership
- Yard leveling
- Lawn cultivation
- Grounds maintenance
- Manufacturing
- Small parts assembly
- Accuracy
- Quality assurance
- Basic math
- Mechanical assembly
- Fusing, cutting, and measuring tools experience
- Precision measurement
- Written instructions comprehension
- Welding tool operation
- Shipment receiving and processing
- Electrical repairs
- Electrical installation
- Electrical troubleshooting
- Electrical experience
- Works well in team environment
- Circuit testing
- Attention to detail
- Voltmeter use
- Residential construction
- Low-voltage systems
- Diagnostics
- System testing
Timeline
Assistant General Manager
Arbys Aes
09.2019 - 02.2026
Assistant Golf Course Superintendent
7 Hills Golf Club
02.2015 - 09.2019
Electrician
Zachary Construction
06.2010 - 12.2014
Journeyman Ironworker
Zachary Construction
04.2007 - 06.2010
Sales/Packing, Shipping, and Receiving Assembler
Sims Furnitare
02.2005 - 04.2007
High School Diploma -
Hernando Highschool