Overview
Work History
Education
Skills
Leave Request Information
Important Information and Next Steps Relating to your Leave of Absence
Certification of Health Care Provider for Medical Leave
Health Care Provider Statement: To be Completed by Health Care Provider
Health Care Provider Statement: To be Completed by Health Care Provider (continued)
Leave Request
Leave Id
Personal Information
Timeline
Generic

Natasha S Randall/ Brewer

Stanton,KY

Overview

1
1
Certification

Work History

Assistant General Manager

Loves Travel Stop
Richmond, KY
  • Developed operational strategies to enhance team productivity and service delivery.
  • Coordinated staff training programs to improve customer engagement and satisfaction.
  • Implemented inventory management systems to streamline stock control processes.
  • Analyzed sales data to identify trends and inform strategic decision-making.
  • Led daily operations ensuring compliance with company policies and procedures.
  • Mentored junior staff, fostering a culture of continuous improvement and accountability.
  • Oversaw budget management, optimizing resource allocation for maximum efficiency.
  • Collaborated with cross-functional teams to drive operational excellence initiatives.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.

Education

High School Diploma -

Powell Co High
Stanton, KY

Skills

  • Operational strategy
  • Staff training
  • Inventory management
  • Sales analysis
  • Budget management
  • Team leadership
  • Customer engagement
  • Cross-functional collaboration
  • Performance evaluation
  • Compliance assurance
  • Resource allocation
  • Vendor management
  • Guest experience enhancement
  • Scheduling optimization
  • Financial forecasting
  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Food safety and sanitation
  • Training and development background
  • Employee scheduling
  • Business development
  • Human resources
  • Sales techniques
  • Strategic planning skill
  • Process improvements
  • Sales forecasting
  • Financial reporting
  • Workflow coordination
  • Process improvement
  • Sales coaching
  • Procurement
  • Marketing initiatives
  • Business operations
  • Financial leadership
  • Business operations background
  • Promotions implementation
  • Team leadership strength
  • Teamwork and collaboration
  • Customer service
  • Staff hiring
  • Effective leader
  • Customer service management
  • Staff training/development
  • Scheduling
  • Employee motivation
  • Hiring and onboarding
  • Schedule management
  • Decision-making
  • Customer relations
  • Inventory tracking and management
  • Payroll administration and timekeeping
  • Strategic planning
  • Training management
  • Relationship building
  • Management team building
  • Quality assurance
  • Recruitment
  • Employee development
  • Delegating work
  • P&L management
  • Cost analysis and savings
  • Policy development and enforcement
  • Sales tracking
  • Cost control
  • Performance evaluation and monitoring
  • Performance improvements
  • Performance improvement
  • Performance evaluations
  • Financial management
  • Revenue forecasting
  • Proficient in software
  • Employee reviews
  • Department oversight
  • Purchasing and planning
  • Goal setting
  • Business growth initiatives

Leave Request Information

  • 01/23/2025
  • Natasha S Randall
  • 337 Nolan Rd
  • Stanton, KY 40380
  • Leave ID: 895953545552
  • Re: ACTION REQUIRED Regarding Your Leave Request
  • Dear Natasha S Randall:
  • The Love's Family of Companies has received your leave request from 1/23/2025 through 4/1/2025 for the following leave reason: Employee Health Condition. Read this letter thoroughly. It will guide you through the leave request process, including steps you must take before we can make a decision on your leave request. Please keep copies of this and all future notifications for your records. Please ensure you advise your manager of your leave of absence.
  • JOB PROTECTION INFORMATION
  • According to our records, if your leave request is approved, all or part of your leave will be designated as job protected under the Family and Medical Leave Act (FMLA) and/or applicable state leave law, provided you have enough leave time available to cover the qualifying portion of your leave request. Refer to the table at the bottom of this letter for specific details.
  • PROCESS OVERVIEW
  • Step 1: You requested a leave of absence and have received this letter.
  • Step 2: A Love's Family of Companies Leave Administrator will call you to collect more information regarding your request, if additional information is needed.
  • Step 3: You are responsible for completing the following employee checklist.
  • CHECKLIST: WHAT YOU NEED TO DO
  • Leave Certification Form
  • Have the appropriate health care provider fill out the enclosed Certification of Health Care Provider Form (copy enclosed), and within 20 days of the date of this letter, submit the completed form to The Love's Family of Companies.
  • Submit Required Documentation to The Love's Family of Companies
  • The following documentation can be emailed to loa@loves.com or faxed to (405) 936-7806.
  • A determination will be made on your leave request once we have received the supporting documentation. If you do not submit the information within the required timeframe, your request may be denied. If you request (or have requested) a change to your leave, such as an extension or change of dates, prior to a determination being made on your initial leave, your due date for returning your certification form (or supporting documentation) does not change (i.e., you must return your completed form within the original deadline).
  • Review Your FMLA Rights and Responsibilities and Other Enclosures
  • WHAT HAPPENS TO YOUR PAY
  • FMLA and/or applicable state leave is unpaid time off. However, you can use any available paid leave (such as paid leave under your employer's policies) and/or available accrued paid time off (PTO) to cover all or part of your unpaid leave. If you do not have enough paid leave or PTO to cover your entire leave, the portion that is not covered will be unpaid leave.
  • ELIGIBILITY DETAILS
  • The following table outlines your eligibility status for all plans associated with your request.
  • ! Eligibility does not mean your request is approved. You must complete the steps detailed in this letter before a decision can be made.
  • Eligibility Summary
  • Plans Eligibility From Through Leave Type Reason (if not eligible)
  • Family Medical Leave Act Eligible 01/23/2025 04/01/2025 Continuous Leave
  • Definitions
  • Eligible: You meet the minimum requirement for eligibility under this plan and have enough leave time to cover the dates indicated in the table. However, you must still submit the required documentation before your leave can be approved.
  • Eligible But Exhausted: You do not have enough entitlement under this plan to cover your entire request. However, you may have entitlement under other plans.
  • Pending Determination: We have not yet determined eligibility for this plan.
  • Ineligible
  • : You do not meet the minimum eligibility requirements under this plan.
  • As used in this letter, the term "ineligible" means one or more of the following: (1) that you do not meet the eligibility requirements to qualify for leave under the Family and Medical Leave Act (FMLA) or a state leave (such as minimum hours of service or length of employment); (2) that your stated leave reason is not a qualifying reason under FMLA or a state leave; (3) that you do not have a qualifying relationship with the person for whom you have requested time off, as specified under FMLA or a state leave; (4) that you have previously exhausted your leave entitlement; and/or (5) that the applicable state leave law cannot run concurrently with the federal FMLA and/or other state leave laws being applied at this time. Should additional leave time become available under the applicable state leave law, you will receive updated information to reflect the status of your leave at that time. (NOTE: Except in (1) above, "eligibility" or "ineligible" and the like are used more broadly in this letter than the strict FMLA definition of such terms.)
  • We wanted to remind you of the availability of services available through an Employee Assistance Program (EAP). All employees, their family members and their household members have a place to turn for free and completely confidential tools and resources such as behavioral and mental health counseling sessions, legal and financial resources, referrals to child or elder care services, online will preparation, tobacco cessation counseling, online educational materials and much more!
  • All employees, their family members and their household members can use these services provided by the EAP at any time – 24 hours a day, seven days a week. Counseling sessions are handled by licensed professionals and all contacts are kept confidential.
  • To reach the EAP, call 833-327-1234, or visit the website at www.liveandworkwell.com and enter the company access code: loves. There is no cost to use the EAP services. If you have any questions regarding the EAP Program, please contact your EAP provider at 833-327-1234 or visit the website at liveandworkwell.com.
  • If you have any questions, please contact The Love's Family of Companies at 405-847-4357 and we will be happy to assist you.
  • Sincerely
  • The Love's Family of Companies
  • Enclosures:
  • Love's Information and Next Steps
  • Love's Certification of Health Care Provider
  • Rights and Responsibilities
  • The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers and other entities covered by GINA Title II from requesting or requiring genetic information of employees or their family members. In order to comply with this law, we are asking that you not provide any Genetic Information when responding to this request for medical information, unless, with respect to leave to care for a family member with a serious health condition, failure to provide the information will result in an incomplete or insufficient certification. “Genetic Information”, as defined by GINA, includes an individual’s family medical history, the results of an individual’s or family member’s genetic tests, the fact that an individual or an individual’s family member sought or received genetic services, and genetic information of a fetus carried by an individual or an individual’s family member or an embryo lawfully held by an individual or family member receiving assistive reproductive services.

Important Information and Next Steps Relating to your Leave of Absence

  • We have received your recent request for Leave of Absence. Please review the important information and next steps relating to your Leave of Absence below.
  • Please read this information carefully to be familiar with the next steps and your obligations.
  • 1. Notification of need for time off: You must notify us of any absences taken under the leave. Such notice must be (a) given 30 days in advance or, if 30 days is not possible, then as soon as practicable if the need for leave is foreseeable; or (b) if the need for leave was not foreseeable, within 2 days after the absence in accordance with usual absence reporting requirements. Failure to provide the specified notice may result in a delay or denial of your leave.
  • 2. Reporting during leave: You will be required to report periodically during your leave regarding your status and your intent to return to work. If further medical certification is needed during your leave, we will advise you of that request.
  • 3. Increase or change in leave times: If, following your initial request, you require a leave extension or more frequent intermittent or reduced schedule leave, it is your responsibility to notify Love’s as follows:
  • Continuous leave: prior to the last authorized leave date if you are on a continuous leave; or
  • Intermittent or reduced schedule leave: As soon as practicable, as but no later than 14 days if you are on intermittent or reduced schedule leave.
  • In either circumstance, additional information or certification may be required to support the increase or change in leave.
  • 4. Return to work: Upon your return to work, you will be required to provide a written release from your provider. Please provide the return to work release prior to the date you are released to return to work.
  • 5. Counting of absences against leave benefits: All absences will be applied and counted concurrently toward your other applicable leave laws, policies, and benefits to the extent permitted by law.
  • 6. Leave year calculation method: If your leave is FMLA approved, your leave is tracked against a rolling 12-month period measured backward from the date you first took leave under FMLA and, if permitted by applicable law, under your state leave.
  • 7. Use of paid time off during approved leave: Pursuant to company policy and if permitted under applicable federal, or state laws, any unused paid time off (vacation, sick leave, personal time off, etc.) may be used but not in conjunction with applicable short term disability. If you exhaust your paid-time off or do not have paid time off, you leave will then be taken as unpaid leave. Use of paid time off does not extend your leave period entitlement under applicable leave laws, but provides you with pay benefits to the extent you are entitled to them under company policies.
  • 8. Job protection: As long as your absences are pursuant to approved FMLA and/or state leave law, your job is protected and you will be reinstated at the end of your leave to the same or an equivalent position, except as limited by law.
  • 9. Health care benefits: Your health care benefits will be maintained under the same conditions as if you continued to work. You will be responsible for your usual contribution for these benefits. Please contact Love’s Benefit Department at 405-847-4357 to make arrangements to continue to pay your share of the premiums while you are on leave. If payment is not made within the time frame specified your group health insurance may be canceled.
  • 10. Employee Assistance Program: All employees, their family members and their household members have a place to turn for free and completely confidential tools and resources such as behavioral and mental health counseling sessions, legal and financial resources, referrals to child or elder care and much more. These services are available 24 hours a day, seven days a week. To reach EAP, call 833-327-1234 or visit www.liveandworkwell.com. Company access code: loves.
  • 11. Requiring your attention if enclosed/eligible:
  • Authorization for Disclosure of Protected Health Information: This is a HIPAA release to disclose medical information from your provider to Love’s pertaining to your leave of absence. Please sign and send back to Love’s at 405.936.7806 (fax) or loa@loves.com
  • Short-term disability claim information: Please follow the instructions within the flyer to begin your short-term disability claim.
  • If you have any questions regarding your leave of absence, please do not hesitate to reach out to us.
  • The Love's Family of Companies
  • Loa@loves.com
  • P: 405-847-4357
  • F: (405) 936-7806

Certification of Health Care Provider for Medical Leave

  • Family and Medical Leave Act of 1993 (“FMLA”)
  • Employee’s Statement: To be completed by EMPLOYEE
  • The FMLA requires that you submit a timely, complete, and sufficient medical certification to support a request for FMLA due to your or your covered family member’s serious health condition. Failure to submit a timely, complete, and sufficient medical certification may result in a delay or denial of your leave request.
  • Employee Name: Natasha S Randall
  • Employer Name: Loves
  • Employee ID No. (NOT SSN) 427126
  • Work Location
  • Date of Birth:
  • Employee’s current work schedule: Day: M T W Th F Sa Su
  • Hours
  • Total average hours worked per week:
  • If irregular schedule, please describe:
  • Please specify the period of time during which you are requiring any sort of leave: From: ___/___/___ through ___/___/___
  • Will you require intermittent leave? Yes No
  • Anticipated Return to Work Date: ___/___/___
  • If leave is for your own health condition:
  • Is the injury or illness work related? Yes No
  • Part A - Reason for Leave (choose one from numbers 1-4):
  • 1. Your own health condition preventing you from performing the essential functions of your job and/or daily living
  • 2. Your Own Pregnancy:
  • A. Estimated date of delivery: ___/___/___ Actual delivery date ___/___/___
  • 3. Bonding with a new child in your home:
  • A. Natural Child Date of Birth ___/___/___
  • B. Adopted Child Date of Birth ___/___/___ Date of Adoption ___/___/___
  • C. Foster Child Date of Birth ___/___/___ Date of Placement ___/___/___
  • If requesting a leave for bonding, the Health Care Provider Statement is NOT required. Return the signed form along with proof of birth, adoption or foster placement to The Love's Family of Companies
  • 4. To care for family member with a serious health condition:
  • Family Member Name ___________________________ | Relationship: Child Parent Spouse Other
  • If Other, please describe relationship (additional family members and/or domestic partner may not be covered by FMLA but may qualify under state laws and/or Company Policy)
  • B. If caring for a child, give Date of Birth : ___/___/___
  • C. What care will you be providing the family member:
  • Part B - Employee Acknowledgement: By placing my signature below I acknowledge and certify that:
  • All information contained herein is true and correct.
  • I have not made and will not make alterations to the Health Care Provider’s Statement.
  • I understand that it is my responsibility to return this completed Statement with the Health Care Provider’s Statement (“Certification”) and any clarifying, missing, or incomplete information later requested within the specified timelines to The Love’s Family of Companies
  • I understand failure to provide a timely, complete, and sufficient Certification may result in a denial of my FMLA request.
  • IMPORTANT NOTICE: The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers and other entities covered by GINA Title II from requesting or requiring genetic information of employees or their family members. In order to comply with this law, we are asking that you not provide any Genetic Information when responding to this request for medical information, unless, with respect to leave to care for a family member with a serious health condition, failure to provide the information will result in an incomplete or insufficient certification. “Genetic Information”, as defined by GINA, includes an individual’s family medical history, the results of an individual’s or family member’s genetic tests, the fact that an individual or an individual’s family member sought or received genetic services, and genetic information of a fetus carried by an individual or an individual’s family member or an embryo lawfully held by an individual or family member receiving assistive reproductive services.
  • Employee’s Signature: ___________________________ Date: ___________________________
  • The Love's Family of Companies
  • PO Box 26210
  • Oklahoma City OK 73126
  • LeaveID: 895953545552
  • Fax: (405) 936-7806

Health Care Provider Statement: To be Completed by Health Care Provider

  • Employee Name: Natasha S Randall
  • Employer Name: Loves
  • Patient Name (if different from Employee): ___________________________
  • IMPORTANT NOTICE TO PROVIDER: This employee has requested leave either for his/her own serious health condition or to care for a family member with a serious health condition. A COMPLETED FORM is necessary to determine whether the employee’s requested time off is available and protected by the FMLA and/or applicable state laws.
  • IMPORTANT NOTICE: The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers and other entities covered by GINA Title II from requesting or requiring genetic information of employees or their family members. In order to comply with this law, we are asking that you not provide any Genetic Information when responding to this request for medical information, unless, with respect to leave to care for a family member with a serious health condition, failure to provide the information will result in an incomplete or insufficient certification. “Genetic information”, as defined by GINA, includes an individual’s family medical history, the results of an individual’s or family member’s genetic tests, the fact that an individual or an individual’s family member sought or received genetic services, and genetic information of a fetus carried by an individual or an individual’s family member or an embryo lawfully held by an individual or family member receiving assistive reproductive services.
  • Part A – Medical Facts:
  • 1. The patient’s condition meets the following factor(s) necessary to determine whether the condition meets the definition of a “Serious Health Condition” as defined in the FMLA. Complete all that apply:
  • A. Inpatient Care (overnight stay) in hospital, hospice or residential medical care facility:
  • Date of Admission ___/___/___ Date of Discharge ___/___/___
  • B. Pregnancy:
  • I. Are there complications? Yes No
  • Ii. If yes, describe the complications: (Do not answer without patient consent in CA, ME, or RI): ___________________________
  • Note: Documentation of complications may be required to substantiate incapacity time prior to delivery
  • Iii. Estimated Date of Delivery ___/___/___
  • Iv. Actual Delivery Date ___/___/___
  • C. Incapacity Plus Treatment:
  • The patient’s period of incapacity has or will exceed three (3) days AND the patient meets one of the following criteria:
  • I. The patient will require more than two (2) office visits within thirty (30) days of the first day of incapacity;
  • OR
  • Ii. One (1) office visit resulting in a regimen of continuing treatment (e.g., continuing treatment under the supervision of a physician, nurse, or physician’s assistant or by health care provider’s referral to a provider of health care services, such as a physical therapist).
  • Note: One in-person office visit is required within 7 days of the first date of incapacity
  • D. Chronic Condition: requires at least 2 visits per year for treatment by a health care provider, continues over an extended period of time and may cause episodic rather than a continuing period of incapacity (e.g., asthma, diabetes, epilepsy, etc.)
  • E. Permanent Long Term Condition: may not require treatment, but requires the supervision of a health care provider (such as Alzheimer’s Disease, terminal illness, severe stroke).
  • F. Conditions Requiring Multiple Treatments: period of absence to receive multiple treatments and to recover from treatments either for: a condition that would likely result in a period of incapacity for more than 3 days in the absence of medical intervention or treatment (such as chemotherapy for cancer, dialysis for kidney disease, or physical therapy for severe arthritis); OR restorative surgery after an accident or injury.
  • G. None of the above.
  • The Love's Family of Companies
  • PO Box 26210
  • Oklahoma City OK 73126
  • LeaveID: 895953545552
  • Fax: (405) 936-7806

Health Care Provider Statement: To be Completed by Health Care Provider (continued)

  • 2. If the employee is requesting leave for his/her own health condition, at the time of any needed absence from work, is he/she unable to perform any of his/her essential job duties due to this condition? Yes No
  • A. If yes, identify the essential job duties the employee is unable to perform: ___________________________
  • 3. Note: Health Care Provider must complete this section: Provide the medical facts that support the identification of this condition as a “Serious Health Condition” for which the patient needs FMLA leave from work (may include diagnosis, symptoms, treatment or supervision, surgery, hospitalization, etc.) and the treatment or symptoms of this condition that prevent the employee from performing his/her essential job duties.
  • (Do not provide medical facts without patient consent in CA, ME or RI. Do not provide diagnosis without patient consent in CA, CT, ME, or RI.):
  • Optional: Please list the ICD code(s) (Do not complete without patient consent in CA, CT, ME, or RI): ____________
  • 4. Note: Health Care Provider must complete this section if the employee is requesting leave to care for a family member. Please describe what care the patient needs from the employee and why such care is medically necessary:
  • 5. a. What is the approximate date the condition commenced? ___________________________
  • B. When was the first time you treated the patient for this condition? ___________________________
  • C. When was the most recent date you treated the patient for this condition? ___________________________
  • D. When is the patient’s next scheduled appointment? ___________________________
  • E. What is the probable duration of this condition (Please provide your best estimate; “unknown” or “indeterminate” may not be sufficient to determine FMLA coverage)? ___________________________
  • Part B – Treatment Needed:
  • 1. Is medication prescribed for this condition (other than over-the-counter medication)? Yes No
  • 2. Was the patient referred to other health care provider(s) for evaluation or treatment? Yes No
  • 3. Name and contact information of the health care provider to whom patient was referred: ___________________________
  • 4. Specialty of health care provider to whom patient was referred (Do not provide specialty without patient consent in CA, CT, ME, or RI): ___________________________
  • The Love's Family of Companies
  • PO Box 26210
  • Oklahoma City OK 73126
  • LeaveID: 895953545552
  • Fax: (405) 936-7806

Leave Request

2025-01-23, 2025-01-23, 2025-04-01, Employee Health Condition, Eligible, Continuous Leave, Family Medical Leave Act, 2025-01-23, 2025-04-01, Leave Certification Form, Have the appropriate health care provider fill out the enclosed Certification of Health Care Provider Form and submit it within 20 days., Submit Required Documentation, Email to loa@loves.com or fax to (405) 936-7806., Review Your FMLA Rights and Responsibilities, Review the enclosed documents., unpaid, You can use any available paid leave to cover all or part of your unpaid leave., Eligibility does not mean your request is approved. You must complete the steps detailed in this letter before a decision can be made., 833-327-1234, www.liveandworkwell.com, loves, 405-847-4357, loa@loves.com, (405) 936-7806

Leave Id

895953545552

Personal Information

  • ID Type: Leave ID
  • ID Number: 895953545552

Timeline

Assistant General Manager

Loves Travel Stop

High School Diploma -

Powell Co High

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Natasha S Randall/ Brewer