Jennifer Venzant

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Mentored and motivated team members to achieve challenging business goals.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Implemented staff training programs that improved service quality and increased customer loyalty.
• Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
• Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Organized and detail-oriented with a strong work ethic.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.

When I was able to return back to work, I knew where I wanted to work and where! The General Manager at this location, was my boss at his own small family sub shop until they unfortunately had to close! He is wonderful boss and leader. Less than a year later I became his assistant general manager! I learn a lot from him to get myself where I am today.

• Cooperated with coworkers to improve customer experience and manage storefront.
• Exercised composure under pressure and in escalated customer service scenarios.
• Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
• Set overall vision and provided team leadership.
• Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
• Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
• Improved team productivity by implementing efficient scheduling and task delegation.
• Completed after shift review reports to remind supervisors of completed work.
• Defined operational metrics to evaluate efficiency of processes and procedures.
• Delegated high volumes of work to empower team, build trust, and assist with professional development.
• Trained and mentored new employees to maximize team performance.
• Excelled in every store position and regularly backed up front-line staff.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Supervised ongoing daily production phases.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Troubleshot equipment to reduce service calls and downtime.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Oversaw loading and unloading of packages in warehouse.
• Managed staff hiring, training and supervision.
• Cultivated professional working relationships with peers and supervisors.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Strengthened communication skills through regular interactions with others.
• Worked effectively in fast-paced environments.
• Developed and maintained courteous and effective working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Organized and detail-oriented with a strong work ethic.

• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.
• Paid attention to detail while completing assignments.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

I also opened and closed this restaurant. I delivered orders, made orders, prepared food and prepped food, made bread, cleaning tasks, stocked products etc! I learned everything it that restaurant and did it all, except management stuff as the owner did all that! Honestly I probably would still be working there if it hadn’t closed down!! Very nice people to work for!

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Generated and printed daily financial reports to track hotel performance.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Updated customer accounts with add-on room charges, minibar use, and room service bills.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
• Entered and updated sensitive customer information during check-ins and room changes.
• Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
• Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
• Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
• Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
• Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Enforced policies and procedures to increase efficiency.
• Monitored hotel's budget and financial records.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Trained new staff members in customer service techniques and hotel operations.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Stored guest valuables in safe and individual boxes for security.
• Coordinated with vendors for repair and maintenance of hotel.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Worked effectively in fast-paced environments.