Kevin Jackson
Rio Rancho
Summary
Dynamic Restaurant Manager with a proven track record at Taco Bell, excelling in team management and customer engagement. Enhanced guest experiences through effective feedback implementation and staff training. Skilled in inventory control and problem-solving, ensuring operational efficiency and high service standards. Committed to fostering positive customer relationships and maintaining a clean, organized environment.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Taco Bell Restaurant
09.2018 - Current
- Assisted in daily restaurant operations to enhance customer experience.
- Supported staff training programs to improve service standards and efficiency.
- Monitored inventory levels and ensured timely supply orders to minimize shortages.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Engaged with customers to foster positive relationships and encourage repeat visits.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Pet Care Associate
Pet Smart
02.2014 - 03.2017
- Provided excellent customer service by addressing pet care inquiries and assisting with product selection.
- Maintained clean and organized workspaces, ensuring compliance with health and safety standards.
- Assisted in the training of new associates on pet care protocols and customer engagement techniques.
- Monitored pet health and behavior, reporting concerns to management for timely intervention.
Restaurant Manager
McDonald's Restaurant
05.2005 - 11.2014
- Implemented feedback collection methods to address guest concerns promptly.
- Developed basic knowledge of food safety regulations and compliance protocols.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2001
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Adaptable
- Customer service best practices
- Problem-solving
- Money handling
- Organization and prioritization
Timeline
Restaurant Manager
Taco Bell Restaurant
09.2018 - Current
Pet Care Associate
Pet Smart
02.2014 - 03.2017
Restaurant Manager
McDonald's Restaurant
05.2005 - 11.2014
High School Diploma -
Rio Rancho High School