Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cedric Thompkins

Florence,KY

Summary

Experienced General Manager with a robust background in overseeing daily operations, managing budgets, and enhancing customer satisfaction within the hospitality industry. Demonstrated expertise in inventory control, staff scheduling, and regulatory compliance, ensuring seamless business functions. Successfully implemented strategic plans to optimize operational efficiency and drive revenue growth through targeted marketing initiatives and process improvements.

Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.

Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with an innovative mentality focused on driving company success.

Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep the company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.

Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.

Results-driven Assistant General Manager known for high productivity and efficient task completion. Specialize in operational management, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive workplace environment.

Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

13
13
years of professional experience

Work History

Assistant General Manager

Mikes fish
Cincinnati, Ohio
06.2020 - Current
  • Supervised daily operations at seafood restaurant and fish counter
  • Coordinated staff schedules and front-of-house coverage
  • Trained team members on service standards and safety procedures
  • Monitored inventory levels for fresh fish, supplies, and packaging
  • Managed customer complaints and resolved service issues promptly
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
  • Ensured compliance with company policies, procedures, and regulations.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Initiated cost-saving measures to optimize operational expenses and increase profitability.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Implemented marketing strategies to increase brand awareness and revenue.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Monitored competitor activity and market trends to stay competitive.
  • Led staff training sessions to improve service quality and operational skills.
  • Conducted regular staff meetings to communicate goals, updates, and receive feedback.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Ensured compliance with health and safety regulations to maintain a safe working environment.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed financial data and prepared reports for senior management.
  • Collaborated with other departments within the organization to coordinate projects.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Developed marketing plans to promote products or services offered by the company.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Helped team develop specialized projects, events and promotions.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Met business targets with streamlined operations strategies.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Enforced cleanliness, sanitation, and food handling standards
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Executed administrative tasks including filing and document preparation such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Motivated and led team members to work together to achieve targets.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Prepared weekly schedules for staff members based on their availability.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Supported kitchen and market teams with workflow coordination
  • Reviewed ordering needs for seafood, produce, and restaurant supplies

General Manager

Hardys Restaurant
Lexington, Kentucky
06.2021 - 07.2026
  • Directed daily restaurant operations at Hardys Restaurant, aligning service with brand standards.
  • Managed guest service issues and resolved complaints to support consistent dining experiences.
  • Coordinated inventory ordering, vendor communication, and stock levels for smooth operations.
  • Enforced health, safety, and sanitation procedures throughout Hardys Restaurant locations.
  • Reviewed sales, staffing, and performance reports to guide operational decisions.
  • Led hiring, onboarding, and coaching efforts for restaurant team members.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Oversaw product development initiatives from concept through completion stages.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Developed service and sales strategies to improve retention and revenue.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Supervised front-of-house and back-of-house teams across scheduling, training, and shift coverage.
  • Monitored labor, food, and supply costs using restaurant reports and daily controls.

Kitchen Supervisor

IHOP
Cincinnati, Ohio
06.2016 - 10.2019
  • Supervised IHOP kitchen line during breakfast rushes and meal periods.
  • Coordinated prep work, grill stations, and expo timing for guest orders.
  • Trained kitchen staff on IHOP recipes, portioning, and plating standards.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Maintained a clean working environment by delegating tasks appropriately among staff members.
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.
  • Handled equipment cleaning, maintenance checks, and opening and closing duties.
  • Enforced shift schedules, station coverage, and crew communication during service.
  • Reviewed order accuracy with servers and kitchen team before delivery.
  • Managed inventory, storage rotation, and supply restocking for daily service.
  • Monitored food safety, sanitation, and temperature checks across kitchen areas.
  • Created daily, weekly and monthly work schedules for kitchen staff.
  • Coordinated with other departments to ensure timely delivery of meals to guests.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Resolved customer complaints regarding food quality or service issues.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
  • Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Monitored inventory levels of ingredients, supplies and equipment.
  • Planned menus while taking into account special dietary requirements.
  • Implemented strategies for improving efficiency in the kitchen while minimizing waste.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Reviewed invoices from vendors to ensure accuracy of orders placed.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Assisted with menu planning, budgeting and cost control processes in the kitchen.
  • Collaborated with other supervisors on various projects related to restaurant operations.
  • Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
  • Produced detailed documentation to outline potential worker issues.
  • Provided guidance to junior chefs on complex cooking techniques.
  • Oversaw personnel scheduling to maintain adequate staffing and minimize overtime.
  • Analyzed financial data related to kitchen operations including labor costs, revenue.
  • Maintained records of employee attendance and payroll information.
  • Conducted regular performance evaluations of kitchen personnel.
  • Established standards for portion sizes and plating presentation.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Explained goals and expectations required of trainees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Distributed food to service staff for prompt delivery to customers.
  • Prepared workstations with ingredients and tools to increase efficiency.

Maintenance Supervisor

Warehouse
Hebron, Kentucky
04.2014 - 10.2017
  • Supervised warehouse maintenance staff and daily repair assignments.
  • Inspected warehouse equipment, fixtures, and facility systems for safety issues.
  • Scheduled preventive maintenance for conveyors, lifts, and material handling equipment.
  • Coordinated repairs with warehouse operations to limit workflow disruptions.
  • Trained maintenance staff on safe tools, lockout steps, and procedures.
  • Monitored maintenance supplies, parts inventory, and vendor service requests.
  • Documented work orders, inspections, and repair logs for warehouse facilities.
  • Enforced safety standards across warehouse maintenance areas and work zones.
  • Responded to urgent facility breakdowns and prioritized critical warehouse repairs.
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
  • Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
  • Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
  • Ordered replacement parts as required to keep machines running efficiently.
  • Inspected facilities to determine problems and schedule necessary maintenance.
  • Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
  • Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
  • Ensured that safety regulations were followed by employees while performing maintenance tasks.
  • Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
  • Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
  • Maintained records of repairs and parts inventory usage to optimize future planning efforts.
  • Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
  • Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
  • Designed, fabricated and installed upgrades to improve existing equipment.
  • Directed maintenance activities to provide continuous supply of heat, electric power or gas required for operations.
  • Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
  • Developed and implemented a comprehensive preventive maintenance program for all production machinery.
  • Prepared budgets for upcoming projects based on estimated labor costs and materials needed.
  • Implemented improved training procedures to better develop new personnel.
  • Established a system for tracking labor costs associated with each job completed by the team.
  • Created detailed reports on machine downtime, root cause analysis, cost savings initiatives, and other relevant metrics related to production efficiency.
  • Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
  • Implemented new technologies that improved overall operational efficiencies within the department.
  • Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.
  • Developed and implemented safety procedures to ensure compliance with OSHA regulations.
  • Coordinated with external contractors for specialized maintenance projects.
  • Created work crew schedules and delegated assignments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reported project progress, site problems and labor status to supervisors.
  • Prepared and planned worksites to help jobs run smoothly.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Established and enforced clear safety policies to protect workers from injury.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Inspected machines and equipment for conformance with operational standards.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Inventory control
  • Budget management
  • Payroll administration
  • Customer service
  • Staff scheduling
  • Regulatory compliance
  • POS systems
  • Human resources
  • Problem solving
  • Effective communication
  • Decision making
  • Conflict resolution
  • Team leadership
  • Operations management
  • Vendor relations
  • Sales reporting
  • Business development
  • Team leadership
  • Financial leadership
  • Staff management
  • Customer relationship management (CRM)
  • Business operations background
  • Process improvement
  • Financial leadership
  • Strategic planning skill
  • Process improvements
  • Customer retention
  • Financial reporting
  • Menu development
  • Training and development
  • Budgeting expertise
  • Workflow coordination
  • Employee relations
  • Vendor relationship management
  • Food safety and sanitation
  • Staff development
  • Budgeting and cost control
  • Sales forecasting
  • International business
  • Business operations
  • Employee scheduling
  • Marketing initiatives
  • Promotions management
  • Budget control
  • Operations oversight
  • Training and development
  • Resource allocation
  • Inventory tracking and management
  • Attention to detail
  • P&L management
  • Verbal and written communication
  • Multimillion-dollar P&L management
  • Logistics
  • Direct sales
  • Problem-solving
  • Marketing strategy
  • Needs assessment
  • Policy development
  • Customer service management
  • Price structuring
  • Cross-functional leadership
  • Employee development
  • Google drive
  • Team leadership expertise
  • Procurement
  • Sales techniques
  • Sales coaching
  • Program administration
  • Account management
  • Supervision and training
  • Employee engagement
  • Self-motivation
  • Program optimization
  • Marketing strategies
  • Calendar management
  • Product promotion
  • Continuous improvement
  • Revenue growth
  • Mind mapping
  • Cost analysis

References

References available upon request.

Timeline

General Manager

Hardys Restaurant
06.2021 - 07.2026

Assistant General Manager

Mikes fish
06.2020 - Current

Kitchen Supervisor

IHOP
06.2016 - 10.2019

Maintenance Supervisor

Warehouse
04.2014 - 10.2017

Penn Foster Career School
Cedric Thompkins