Andrea Zuniga
McAllen,TX
Summary
Bilingual customer service professional with experience in donor screening, reception support, and phone-based assistance in fast-paced settings. Handles registration, scheduling, and customer inquiries with accuracy, courtesy, and strong time management.
Overview
10
10
years of professional experience
Work History
Senior Reception Technician
CSL PLASMA
2022.08 - Current
- Welcomed donors at the plasma collection center and performed registration procedures to ensure donor suitability for the plasma pheresis process.
- Ensured compliance with Standard Operating Procedures (SOPs) by assisting qualified donors in completing the screening process.
- Maintained vigilance for donor reactions during and after the process to ensure safety and comfort.
- Trained new employees on policies and operational processes to enhance team readiness.
- Assisted on the donor floor line by cross-training in different roles to improve overall workflow.
- May be involved in registering applicant and transferring donors based upon completion of appropriate training and operational needs of the center.
- Answered incoming telephone calls and addressed inquiries from callers. and answering callsers' questions or transferring call to appropriate staff member.
Cashier, Customer Service
Chick-fil-A
2016.10 - 2017.10
- Served customers, handled cash transactions, took orders, and maintained cleanliness while ensuring store closure.
- Worked in a fast paced environment to ensure a fast and comfortable service in the restaurant.
- Customer service when in contact with customers and accuracy in receiving their orders and payments.
- Executed tasks at various stations to support seamless workflow and customer satisfaction.
- Managed time effectively to ensure timely delivery of orders to clients.
Cashier
Academy Sports & Outdoors
2018.08 - 2018.12
- Provided customer service during purchases, effectively managing transactions in a fast-paced environment.
- Assisted customers in locating merchandise and completing purchases to enhance shopping experience.
- Restocked and organized merchandise to help product sales.
- Welcomed customers upon entry, fostering a friendly and inviting atmosphere.
Phone Representative
Maximus
2018.12 - 2021.01
- Handled 50+ calls daily, documenting calls, meeting handle time, receiving customer data, and providing accurate information.
- Achieved 97% average on monthly audited calls, demonstrating consistent quality in customer interactions.
- Assisted customers by delivering clear and accurate information regarding government assistance programs.
- Addressed customer inquiries
- Maintained courtesy during complaint calls
- Bilingual customer support provided.
- Comfortably working under HIPAA privacy rules.
- Listened effectively during customer applications and renewals.
Bilingual customer support.
Center Pointe Dental
2021.12 - 2022.04
- Greeted customers and managed paperwork for appointments, ensuring accurate documentation.
- Confirmed medical insurance for scheduled appointments, ensuring coverage for patients.
- Answered calls, took messages, and arranged appointments to enhance scheduling efficiency.
- Handled and collected cash for appointments, maintaining financial accuracy.
Education
High School Diploma -
Achieve Early College High School
McAllen, Tx2018-05
Interdisciplinary Studies
South Texas College
McAllen, Tx2018-05
Skills
- Donor assessment
- Customer service
- Employee training
- Front Desk Operations
- Data Entry
- Office Equipment Use
- Email software proficiency
- Online Research
- Computer systems
- Spreadsheet applications
- Word processing skills
- Time management
- Interdepartmental collaboration
- Visual Communication
Language skills
English-Excellent (Read Write Speak), Spanish- Excellent (Read Write Speak)
Timeline
Senior Reception Technician
CSL PLASMA
2022.08 - Current
Bilingual customer support.
Center Pointe Dental
2021.12 - 2022.04
Phone Representative
Maximus
2018.12 - 2021.01
Cashier
Academy Sports & Outdoors
2018.08 - 2018.12
Cashier, Customer Service
Chick-fil-A
2016.10 - 2017.10
High School Diploma -
Achieve Early College High School
Interdisciplinary Studies
South Texas College