Andrea (Annie) Williams

I am the CEO of New Dawn Solutions Inc., a company contracted to provide AT&T products and services to Costco Wholesale members. My responsibilities encompass:

* Operational Management: Overseeing daily operations, including team management, scheduling, payroll processing, and ensuring smooth workflow.

* Sales Leadership: Motivating and inspiring the team through daily meetings, fostering a high-performance environment, and leading by example with my own personal sales.

* Business Development: Collaborating with a recruiter, social media team, and financial advisor to optimize recruitment, marketing, and financial strategies.

* Employee Development: Mentoring and guiding individuals towards achieving their professional and personal goals. I do this with individual one on ones and engaging team activities outside of work on a weekly basis.

I am passionate about fostering a successful and fulfilling work environment where individuals can thrive and reach their full potential.

I worked at this company for nearly a year, gaining valuable experience in a fast-paced retail environment. I adapted to the challenges of a busy season, developing strong in-person customer service skills. I also contributed to team success by motivating colleagues, driving sales growth, and fostering a positive and productive work environment. Furthermore, I gained a deeper understanding of the importance of efficiency and time management in a small business setting. This role provided me with valuable professional growth and fostered lasting friendships.

I joined Fox and quickly integrated into the team. I began by handling customer inquiries via phone, text, and email, and gradually assumed supervisory responsibilities. I effectively managed escalated customer issues, optimized technician routes, and analyzed branch financials to identify areas for improvement. I fostered a supportive team environment by conducting leadership trainings, coaching colleagues on customer service strategies, and empowering them to navigate challenging situations. I actively contributed to team development and strived to ensure the overall success of the branch.

I worked as a Housekeeper and Office Assistant at Blue Water Resort for two summers. This demanding role honed my attention to detail, as I meticulously cleaned hotel rooms and ensured guest satisfaction. I quickly mastered the resort's computer systems and became a valuable resource for my colleagues. I consistently demonstrated reliability and a strong work ethic, effectively handling challenging customer interactions with patience and diplomacy. This experience fostered my customer service skills and instilled a strong sense of responsibility and independence.

I transitioned into nannying for my high school teacher's family after taking her Child Development class. Her two young children were a whirlwind of energy, but I thrived on the challenge. I structured their days with themed activities and helped them navigate their emotions, providing a consistent presence during a period of significant family change. Despite facing challenges like unreliable transportation, I always prioritized my responsibilities and learned invaluable lessons about patience, understanding, and the importance of reliability.