ANDREA ARRINGTON
Potomac,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
7
7
years of professional experience
Work History
Guest Service Specialist
Marriott
02.2023 - 06.2026
- Delivered exceptional guest services, addressing inquiries and resolving issues promptly.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized property management systems to streamline check-in/check-out processes and optimize workflows.
- Trained and mentored new staff on customer service standards and operational procedures.
- Developed strategies for maintaining high levels of guest satisfaction, resulting in positive reviews.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with kitchen staff to streamline order accuracy and efficiency.
- Monitored dining area for cleanliness and ambiance, contributing to overall guest comfort and enjoyment.
- Engage in small conversations and guests' interests to personalize their hotel experience
- Answered phone calls to take orders, give information and document reservations.
- assisted and trained in three departments to gain extra experience as a barback, barista and host club attendant.
Shift Leader
Scrubs and Beyond
09.2022 - 02.2023
- Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts or in performing services for customers
- Provide an example of excellent customer service and coach associates in how to improve their customer service
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Observed and utilized my employees best strengths and implemented further training on weaknesses
- Recommended solutions on online order and communications
- Proposed procedural changes to managers to further store accomplishments
- Resolved customer complaints or answered customers' questions
Assistant Manager/Shift Leader
The Children's Place
01.2022 - 08.2022
- Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts or in performing services for customers
- Provide an example of excellent customer service and coach associates in how to improve their customer service
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Recommended solutions related to staffing issues and proposed procedural changes to managers
- Resolved customer complaints or answered customers' questions
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Determined staffing requirements, interviewing, hiring and training new employees.
Sales Associate
The Children's Place
11.2020 - 02.2022
- Kept up with managers about where we should improve our customer service during the day in order to reach our goals
- Helped set floor sets to create eye catching displays
- Managed office cleaning and sanitizing to comply with infection control protocols
- Computed balances, totals or commissions to support accounting team
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Shift Leader
Lolli & Pops
08.2019 - 11.2020
- Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Worked with management team to improve workflows and eliminate unnecessary tasks
- Instruct staff on how to handle difficult and complicated sales
- Examine candy to ensure that it is correctly priced and displayed and that it meets the standard quality to sell
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling candy
Magic Maker
Lolli & Pops
04.2019 - 08.2019
- Greet customers and ascertain what each customer wants or needs
- Describe candy and explain the origin, and popularity to customers
- Recommend, select and help find candies based on the customers preferences
- Compute sales prices, total purchases and receive and process payments
- Answer questions regarding the store and candy
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Education
Bachelor in Digital And Web Design - Graphic Designer
University of Maryland Global Campus
Hyattsville, MD09-2030
High School Diploma - undefined
Winston Churchill High School
Potomac, MD06-2018
Skills
- Fast learner
- Customer Complaint Resolution
- Strong work ethic
- Eye for detail
- Shortage Reports
- Hiring and Firing
- Critical Thinking
- Cash Handling
- Customer Service
- Point of Sale POS Software
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Attention to Detail
- Customer Service-Oriented
- Visitor and Customer Relations
- Bank Deposits
- Exceptional communication
- Guest relations
- Strong empathy
- Complaint handling
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Guest Service Specialist
Marriott
02.2023 - 06.2026
Shift Leader
Scrubs and Beyond
09.2022 - 02.2023
Assistant Manager/Shift Leader
The Children's Place
01.2022 - 08.2022
Sales Associate
The Children's Place
11.2020 - 02.2022
Shift Leader
Lolli & Pops
08.2019 - 11.2020
Magic Maker
Lolli & Pops
04.2019 - 08.2019
High School Diploma - undefined
Winston Churchill High School
Bachelor in Digital And Web Design - Graphic Designer
University of Maryland Global Campus