Summary
Overview
Work History
Education
Skills
Timeline

Andrea Cabarloc Butlig

BACOOR, CAVITE,PHILIPPINES

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Virtual Assistant

Self Employed- Hacienda De Amore
Bacoor,Cavite
04.2020 - Current
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Managed social media accounts to create content and respond to comments and messages, improving online business presence.
  • Screened emails and decluttered inbox by creating folders, labels and filters.
  • Assisted in market research to understand business trends and boost business strategy.
  • Coordinated general office duties such as filing, faxing and data entry.
  • Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
  • Booked flights, hotel accommodations and ground transportation for smooth travel.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Customer Service Associate

Evia Travel
Alabang, Muntinlupa
07.2019 - 03.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.

Customer Service Agent

Festival Mall
Alabang, Muntinlupa
01.2019 - 07.2019
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped with purchases and signed customers up for rewards program.

Sales Crew Member

Bench
Alabang
04.2017 - 01.2018
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Adhered to company initiatives and achieved established goals.
  • Improved overall customer purchasing experiences to promote steady revenue.

Cashier

Festival Mall
Alabang, Muntinlupa
06.2016 - 01.2017
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier

Ace Hardware Philippines
Molino, Bacoor City
05.2015 - 07.2015
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Associate of Science - Hotel And Restaurant Administration

Lyceum Of Alabang, Alabang, Muntinlupa
04.2024

High School Diploma -

Muntinlupa National Highscool, Muntinlupa
01.2012

Skills

  • Data Entry and Maintenance
  • Customer Support
  • MS Office Proficiency
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Strong Analytical and Problem Solving Skills
  • Bilingual Tagalog and English
  • LiveChat Messaging

Timeline

Virtual Assistant - Self Employed- Hacienda De Amore
04.2020 - Current
Customer Service Associate - Evia Travel
07.2019 - 03.2020
Customer Service Agent - Festival Mall
01.2019 - 07.2019
Sales Crew Member - Bench
04.2017 - 01.2018
Cashier - Festival Mall
06.2016 - 01.2017
Cashier - Ace Hardware Philippines
05.2015 - 07.2015
Lyceum Of Alabang - Associate of Science, Hotel And Restaurant Administration
Muntinlupa National Highscool - High School Diploma,

Similar Profiles

CREATE PROFILE
Andrea Cabarloc Butlig