Andrea Christine Kerr
Lakeland
Summary
Dynamic professional with extensive experience at Lake Gibson Village Assisted Living, excelling in team leadership and event coordination. Proven track record of enhancing resident engagement through innovative activities and improving customer satisfaction by implementing effective communication strategies. Skilled in safety compliance and problem-solving, fostering a supportive community environment.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
14
14
years of professional experience
Work History
First Impressions Supervisor
Lake Gibson Village Assisted Living
04.2024 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Provided basic technical support for front office equipment, minimizing downtime.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
Activity Assistant
Lake Gibson Village Assisted Living
07.2023 - 04.2024
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Boosted social interaction among residents through the organization of group events and outings.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
- Directed art therapy sessions, empowering participants to express themselves creatively while enhancing cognitive function and dexterity skills.
- Tailored exercise programs to accommodate varying physical capabilities while emphasizing safety precautions, resulting in increased activity levels and improved health outcomes.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Transported and escorted program participants to and from activities and on field trips.
- Assisted in preparing recreational materials and supplies for each activity.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Monitored participation in recreational activities to provide assistance to participants.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Activity Director
Lake Morton Assisted Living
07.2020 - 02.2021
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
Memory Care Activities Assistant
St. Joseph Senior Living
04.2011 - 10.2013
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Documented preferences and helped develop relevant activities.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Enhanced residents' cognitive skills with specially designed brain games and puzzles.
- Fostered sense of community and belonging, organizing group outings that connected residents with wider community.
Education
No Degree - General Studies
Kent State University
Canton, OhioSkills
- Team leadership
- Customer service
- Safety compliance
- Event coordination
- Communication skills
- Problem solving
- Training and mentoring
- Goal oriented
- Attention to detail
- Decision-making
- Inventory control
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Payroll processing
- Department organization
- Multitasking
- Time management
- Organizational skills
Timeline
First Impressions Supervisor
Lake Gibson Village Assisted Living
04.2024 - 02.2025
Activity Assistant
Lake Gibson Village Assisted Living
07.2023 - 04.2024
Activity Director
Lake Morton Assisted Living
07.2020 - 02.2021
Memory Care Activities Assistant
St. Joseph Senior Living
04.2011 - 10.2013
No Degree - General Studies
Kent State University
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