Andrea Gowdy Jacksonville FL
Jacksonville,FL
Summary
Self-starting Data Entry Coordinator with 7 plus years of proven experience leading data entry projects and personnel. History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations. With technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and the drive to overcome.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Veritiv
Jacksonville, FL
05.2021 - 10.2023
- Resolved escalated customer claims or queries
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement
- Maintained employee records and updated information in the payroll system
- Performed data quality checks to ensure accuracy of the generated reports
- Coordinates all email and inbound/outbound calls
- Analyzes customer problems
- Research, troubleshoot and resolve complex billing issues and customers complaints
- Taking all steps to resolve and ensure full resolutions
Sr. Claims/Complaints Specialist
Malnove Packaging
Jacksonville, FL
07.2015 - 06.2021
- Developed and implemented specialized procedures for operations
- Generated reports to track performance metrics of team members
- Researched and analyzed customer feedback to identify areas of improvement
- Created training materials for new hires on the company's procedures and policies
- Processed incoming claims, including data entry into the system.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Education
Claims Adjuster License (Property & Casualty, Workers Compensation and Crops) - AR Financial [AL -
High School Diploma -
Forrest High School, Florida State College
Skills
- Knowledge of Problem-solving
- Customer Service Skills
- Multi-tasking abilities
- Attention to Detail
- Workflow Planning
- Report Generation
- Order Fulfillment
- Microsoft PowerPoint
- Data Collection
- Recordkeeping Strengths
- Administrative Support
- Data Entry
- Call Center Operations
- Performance Monitoring
- Production Monitoring
- Schedule Management
- Microsoft Outlook [Excel, Word
- Powerpoint, Outlook]
Certification
- Licensed Insurance Adjuster 07/2023- 9/2025
Volunteer Work
Jax School for Autism: May2022, March 2023
Toys for Tots Jax: Dec 2021, Dec 2022
Ponta Vedra Beach up: June 2021, July, 2021, June 2022, July 2022, June 2023, July 2023
Pet Drive April 2022, April 2023
Timeline
Customer Service Advocate
Veritiv
05.2021 - 10.2023
Sr. Claims/Complaints Specialist
Malnove Packaging
07.2015 - 06.2021
Claims Adjuster License (Property & Casualty, Workers Compensation and Crops) - AR Financial [AL -
High School Diploma -
Forrest High School, Florida State College
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