Andreah Shamooki
Tolleson,AZ
Summary
Proven customer service expert from Sky Harbor International Airport, adept in critical thinking and problem resolution, significantly enhancing guest satisfaction. Excelled in team development and service upselling, fostering warm customer relationships and operational efficiency. Demonstrates exceptional active listening and data entry skills, contributing to a positive and productive work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sky Harbor International Airport
10.2023 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Bakery Worker
Shop Bakery
03.2022 - 09.2022
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Restaurant Waiter
Resturant Hostess, The Royal Palm Yachts and Country Club
05.2021 - 11.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
GED - Science
Arizona High School Equivalency
Phoenix, AZ04.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call management
- Order processing
- Team development
Languages
English
Full Professional
Arabic
Full Professional
Asyrain
Full Professional
Timeline
Customer Service Representative
Sky Harbor International Airport
10.2023 - 11.2024
Bakery Worker
Shop Bakery
03.2022 - 09.2022
Restaurant Waiter
Resturant Hostess, The Royal Palm Yachts and Country Club
05.2021 - 11.2021
GED - Science
Arizona High School Equivalency
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