Andrea Isabel Pernales
Miami,FL
Summary
Ambitious and results-driven Sales Account Manager offering a broad-based sales, technical, and business background, with over ten years of experience in sales environments providing exceptional service, building loyal relationships, solving problems, and exceeding all sales, margin, and customer satisfaction objectives. Refined communication, leadership, team building, analytical, and negotiation skills, with an exceptionally developed ability to translate prospecting and networking into viable closed deals. I seek to implement and expand upon already acquired skills and experience at an exciting technology-powered company. Currently coursing for a Business and Administration major with a concentration in Human Resources at Miami Dade College.
Overview
13
13
years of professional experience
Work History
SALES ACCOUNT MANAGER
KASEYA (SaaS Division)
08.2022 - Current
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Anticipated clients' needs by staying in touch on a regular basis
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings, and increase productivity
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Used consultative sales approach to understand and meet customer needs
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
SALES COORDINATOR & EXECUTIVE ASSISTANT
POOL CANDY
12.2021 - 08.2022
- Control and process customer purchase orders
- The support sales team in the completion of vendors' documentation, product presentations, and any pre- or post-sales information request
- Establish, develop, and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Coordinate sales meetings and maintain management calendar
- Travel arrangements for the sales team
- Support customers to solve any sales inquiries or complaints
- Organize the company social events and trade shows
- Supply management with reports on customer needs, problems, interests, and competitive activities, potentials products and services from competitors.
EXECUTIVE ASSISTANT
DOUGLAS ELLIMAN REAL ESTATE
04.2021 - 11.2021
- Oversees broker schedule team meetings, customer meetings, and travel arrangements
- Support in deals development; brochures, presentations, and properties documentation
- Adjust to the needs of the real estate office and execute other assistant duties when necessary
- Serve as a liaison between the managing broker and clientele.
OFFICE MANAGER
AN INCUBATOR LLC
08.2019 - 11.2021
- Provide administrative support to ensure efficient office operation
- Support customers to solve any sales inquiries or complaints
- Employees Payroll
- Income and Expenses Records for Accountant Taxes Requirements
- Customer Invoicing (FreshBooks) Execution of vendors' services payments.
SOCIAL MEDIA MANAGER
AN INCUBATOR
- Establish, develop, and maintain positive business and customer relationships
- Analyze digital marketing plans and monthly social media strategies for social media customers
- Research social media trends to inform the management team about upcoming updates on social media platforms
- Lead account team to comply and achieve monthly goals for the account
- Analyze and approve content plans to be shared with customers
- Upload tasks to be realized by teams in project management tools Asana and Trello.
SALES SUPPORT ASSISTANT
VERIFONE INC
08.2015 - 04.2019
- Establish, develop, and maintain positive business and customer relationships
- Expedite resolutions of customer problems and complaints to maximize satisfaction
- Analyze the territory/market’s potential, and track sales, and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, potential products, and services from competitors
- Control sales and purchases orders in CRM (Salesforce and Oracle) Coordinate sales meetings and maintain management calendar
- Travel arrangements.
GUEST SERVICES
MARRIOTT
06.2013 - 08.2015
- Assist sales managers in daily customer related duties
- Developed and executed marketing plans for each event
- Marketing programs to attract attention to activities and events
- Assisted in keeping the work area clean and organized.
ASSISTANT MANAGER
ROBERT WAYNE FOOTWEAR
04.2011 - 06.2013
- Control of the operational management of the store
- Reinforce and supervise the policies and procedures of all employees
- Sales representative.
Education
B.A BUSINESS & ADMINISTRATION WITH A CONCENTRATION IN HUMAN RESOURCES -
MIAMI DADE COLLEGE
ASSOCIATE DEGREE - 2022 BUSINESS & ADMINISTRATION -
MIAMI DADE COLLEGE
01.2022
HIGH SCHOOL -
U.E. COLEGIO GUAYAMURI
07.2010
Skills
- Fluent in English and Spanish
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
- Worked with: Oracle, Salesforce, FreshBooks, Asana, Trello, and QuickBooks
- Account Development
- Product and Service Sales
- Client Needs Assessment
Timeline
SALES ACCOUNT MANAGER
KASEYA (SaaS Division)
08.2022 - Current
SALES COORDINATOR & EXECUTIVE ASSISTANT
POOL CANDY
12.2021 - 08.2022
EXECUTIVE ASSISTANT
DOUGLAS ELLIMAN REAL ESTATE
04.2021 - 11.2021
OFFICE MANAGER
AN INCUBATOR LLC
08.2019 - 11.2021
SALES SUPPORT ASSISTANT
VERIFONE INC
08.2015 - 04.2019
GUEST SERVICES
MARRIOTT
06.2013 - 08.2015
ASSISTANT MANAGER
ROBERT WAYNE FOOTWEAR
04.2011 - 06.2013
SOCIAL MEDIA MANAGER
AN INCUBATOR
B.A BUSINESS & ADMINISTRATION WITH A CONCENTRATION IN HUMAN RESOURCES -
MIAMI DADE COLLEGE
ASSOCIATE DEGREE - 2022 BUSINESS & ADMINISTRATION -
MIAMI DADE COLLEGE
HIGH SCHOOL -
U.E. COLEGIO GUAYAMURI
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