ANDREA L. COOPER
Monroe,LA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
26
26
years of professional experience
Work History
Healthcare Customer Service Representative
Coast Professional Inc.
01.2021 - 04.2024
- Scheduled appointments for patients using the electronic health records system
- Verified patient demographic information in order to ensure accuracy of data entry
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications
- Updated patient files in accordance with company policy and procedure guidelines
- Maintained client confidentiality according to HIPAA regulations at all times
- Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone
- Assist customers with account-related queries, betting and promotion inquiries, and technical issues
- Investigate and resolve customer complaints or issues efficiently and effectively
- Escalate complex problems to higher-level support or management when necessary
- Follow up with customers to ensure satisfactory resolution of issues
Teacher - Kindergarten
MONROE CITY SCHOOL BOARD
08.2010 - 05.2020
- Performs tasks assigned to by the school's administration developing and implementing individual educational plans for children
- Create and adapt lesson plans according to students' academic needs, including both individual and group work
- Earned high marks for the quality of classroom teaching, lesson plans and instructional materials used in teaching language arts, mathematics, science, social studies and history
- Administers testing (DIBELS for K-3 grade level students) for the purpose of ensuring student learning, at various times throughout the school year
- Records data on student progress as required by supervisors, as assigned
- After School/Summer School Teacher planned various activities, improving basic skills in children, teaching topics that are related to school curricula, and making students ready for entering school in the fall
Teacher-Early Headstart
OMCAP HEADSTART
09.2009 - 05.2019
- Develop and utilize integrated curriculum plans, which reflect mandated elements and components, parental and cultural influences, and promote the social, emotional, physical and cognitive development of early head start children
- Follow a consistent schedule, which includes small and large group experiences, choice time, music and movement, large and small motor activities, skill development, meals, and effective transitions between activities
- Provide the necessary interaction and environment that facilitates maximum child development and involvement.
Sr. Mortgage Loan Specialist
BANC ONE/JPMORGAN CHASE
06.1998 - 04.2013
- Final, and Recerts Certification of Loans PC Receiving/Reviewing, Data Entry Clerk, Microsoft Excel, Micro-soft word, PC Window '98, assisted the Team Lead, Quality Control
- Government insuring clearing resolution defects on loans to get the loans insured, initial data entry, and lender certification, and binder builder, volunteer and assisted on special projects such as the FHLMC, I-Vault and worked with the salability area
- Ability to prioritize work to meet deadlines, knowledge of mortgage documents, knowledge of Loan closing documents
- Lead Department Trainer
Education
Master of Education - Education
Concordia University
Arizona City, AZ06-2015
Bachelor of Arts - General Studies
University of Louisiana At Monroe
Monroe. Louisiana12-2011
High School Diploma -
Wossman High School
Monroe, Louisiana05-1990
Skills
- Follow-Up Skills
- Medical Terminology Knowledge
- Appointment Scheduling
- Record Maintenance
- Insurance Verification
- Policy Adherence
- Reception Management
- Appointment Confirmation
- Eligibility Determination
Timeline
Healthcare Customer Service Representative
Coast Professional Inc.
01.2021 - 04.2024
Teacher - Kindergarten
MONROE CITY SCHOOL BOARD
08.2010 - 05.2020
Teacher-Early Headstart
OMCAP HEADSTART
09.2009 - 05.2019
Sr. Mortgage Loan Specialist
BANC ONE/JPMORGAN CHASE
06.1998 - 04.2013
Master of Education - Education
Concordia University
Bachelor of Arts - General Studies
University of Louisiana At Monroe
High School Diploma -
Wossman High School