Travonia Ellis
Cypress,TX
Summary
Dynamic professional with a proven track record in healthcare customer service and sales development, notably at FMA Alliance. Expert in HIPAA compliance and leveraging strong interpersonal skills to enhance customer satisfaction and drive sales growth. Achieved increased first-call resolution rates and successfully managed high-volume sales pipelines, demonstrating exceptional follow-up skills and a commitment to excellence.
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
FMA Alliance
Remote
06.2023 - 11.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Sales Development Representative
Expert Computer Specialists
Remote
12.2021 - 05.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Call Center Representative
VXI Global
Remote
04.2020 - 12.2021
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
Education
Diploma -
Lafayette Highschool
Lafayette, LA05.2012
Skills
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Call center experience
- Data entry proficiency
- Follow-up skills
- Healthcare industry
- Strong interpersonal skills
- Customer service
- Flexible schedule
- Friendly and outgoing
- Customer follow-up
- Work prioritization
- Computer skills
Timeline
Healthcare Customer Service Representative
FMA Alliance
06.2023 - 11.2024
Sales Development Representative
Expert Computer Specialists
12.2021 - 05.2023
Call Center Representative
VXI Global
04.2020 - 12.2021
Diploma -
Lafayette Highschool