Summary
Overview
Work History
Education
Skills
Timeline
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Andrea L. Diaz

Sylvania,OH

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Nearly 15 years combined retail experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work History

Entrepreneur

Awakened To Vitality Inc.
Sylvania, Ohio
01.2018 - Current

Shoes Sales Associate

BonTon Stores - Elder Beerman
Sylvania, United States
10.2015 - 08.2018
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Secured new business and expanded client base through networking, suggestive footwear selling and on-floor presence.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Maintained sales floor and ran cash register

Bridal Sales Consultant

David's Bridal
Toledo, Ohio
03.2009 - 06.2012
  • Assisted brides and their bridal party with dress and accessory selection for their wedding day.
  • Maintained a client database and build relationships
  • Basic store operations, cash register operation
  • Sold $350,000 in merchandise in one year and was a President's Club Member.

Call Center Representative

Universal Marketing Group
Toledo, Ohio
08.2009 - 10.2010
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Jewelry Sales Associate

Osterman's (Sterling Jewelers)
Toledo, Ohio
10.2007 - 05.2009
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Worked with loss prevention in monitoring shopper behavior.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Maintained store for neatness

Education

High School Diploma -

Eastwood High School
Pemberville, Ohio
08.1989 - 06.1993

High School Diploma -

Penta Career Center
Perrysburg, OH
08.1991 - 06.1993

Skills

Relationship building

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Timeline

Entrepreneur

Awakened To Vitality Inc.
01.2018 - Current

Shoes Sales Associate

BonTon Stores - Elder Beerman
10.2015 - 08.2018

Call Center Representative

Universal Marketing Group
08.2009 - 10.2010

Bridal Sales Consultant

David's Bridal
03.2009 - 06.2012

Jewelry Sales Associate

Osterman's (Sterling Jewelers)
10.2007 - 05.2009

High School Diploma -

Penta Career Center
08.1991 - 06.1993

High School Diploma -

Eastwood High School
08.1989 - 06.1993
Andrea L. Diaz