Andrea (Michelle) Trujillo
Sequoyah Elementary School
CLAREMORE,OK
9
years of professional experience
I am a self-motivated, resourceful individual that will put in maximum effort to reap a desired outcome for the betterment of my team and company. I take personal equity in situations and relationships and enjoy the growth and respect earned by interacting with others. I am detail-oriented and goal-driven with a background that supports company growth, team morale and support, as well as office administration, and customer service. My strengths include strong leadership capabilities, communication, organization, and problem solving with a strong focus on integrity and grit.
Work History
Paraprofessional
4 Years 4 Months- Support classroom instruction by reinforcing lesson objectives and guiding student participation.
- Plan and manage small-group instruction, aide in behavior management, and individualized student support.
- Enhance classroom efficiency through planning and organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Assist in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Secretary
1 Year 1 Month- Managed front office communications, directing calls, visitors, and inquiries with professionalism.
- Processed attendance records, absence notes, and student data with consistent accuracy.
- Scheduled appointments and conducted follow-up calls to families.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Customer Service Representative
3 Years 6 Months- Resolved policy, billing, and coverage inquiries using agency management systems and detailed account reviews.
- Processed endorsements, renewals, and cancellations while maintaining accurate customer records and documentation.
- Coordinated follow-up on underwriting requests, missing information, and policy changes to prevent service delays.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
EMT - Applied Science
Bachelor of Arts
Skills
Organization
Problem Solving
Communication
Data analysis
Human Relations
Leadership
Integrity
Timeline
Paraprofessional
Sequoyah Elementary School
07.2022 - CurrentRead More
Secretary
Sequoyah Elementary School
06.2021 - 07.2022Read More
Customer Service Representative
Farmers Insurance Agency
12.2017 - 06.2021Read More
Rogers State University
EMT from Applied Science
Read More
Tulsa Community College
Bachelor of Arts
Read More