Andreana Polanco
Providence,RI
Summary
Friendly and results-driven Sales expert with 4 years of experience in customer service, sales, and store operations. Skilled in product knowledge, upselling, and building customer relationships. Strong communicator with a proven ability to meet sales targets and contribute to a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Snipes
06.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Burlington
06.2020 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Pacsun
11.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Crew Member
Burger King
07.2019 - 03.2020
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Central High
Providence, RI06-2022
Skills
- Staff development
- Complaint resolution
- Spanish Speaking
- Team building and development
- Great Communication
- Organized
Timeline
Assistant Manager
Snipes
06.2022 - Current
Sales Associate
Pacsun
11.2020 - 03.2021
Sales Associate
Burlington
06.2020 - 05.2023
Crew Member
Burger King
07.2019 - 03.2020
High School Diploma -
Central High
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