Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrea Nicole  Harmon

Andrea Nicole Harmon

Fulton,MS

Summary

Achieved high levels of customer satisfaction in healthcare manufacturing and support through proactive engagement and issue resolution. Contributed to team success by streamlining processes and enhancing service quality. Open to relocation and ready to leverage skills in new employment opportunities.

Facilitated compassionate care for elderly and individuals with special needs, enhancing their daily living experiences. Achieved high standards of quality and communication in client support. Completed CPR certification and health and life insurance training, contributing to overall service excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Inspector/Team Lead, Body Weld

Toyota Manufacturing
Blue Springs, MS
01.2025 - Current
  • Lead a team of inspectors to ensure quality standards in body welding operations.
  • Collaborate with engineering and production teams to resolve quality issues, achieving a 15% reduction in rework.
  • Conduct thorough inspections and document findings to implement corrective actions.

Customer Service Representative

Uhaul Moving And Storage
Tupelo, MS
10.2025 - 02.2026
  • Assisted customers with inquiries and service requests, ensuring timely resolutions.
  • Managed inventory and organized storage units to optimize space utilization.
  • Resolved escalated customer complaints through effective communication and problem-solving skills.
  • Provided feedback to management on service trends, contributing to strategic decision-making processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Caregiver

Private Care
Belmont, MS
07.2021 - 12.2025
  • Assisted clients in daily activities, including meal preparation, vital sign monitoring, medication administration, and transportation.

Tutoring Assistant

Varsity Tutors
Remote
02.2021 - 12.2024
  • Assisted students in understanding complex topics through tailored tutoring sessions.
  • Developed engaging lesson plans to enhance student learning and retention.
  • Collaborated with tutors to refine instructional strategies for improved student outcomes.
  • Monitored student progress and provided feedback to adjust learning approaches effectively.
  • Organized study materials and resources to streamline tutoring sessions efficiently.
  • Assisted lead tutor in designing and implementing engaging lesson plans for mathematics, science, and English subjects.
  • Participated in professional development workshops to stay updated on best practices for tutoring assistance techniques.

Industrial Painter

Tiffin Motorhomes
Red Bay, AL
07.2018 - 03.2021
  • Executed industrial painting tasks, ensuring high-quality finishes and adherence to safety standards.

Industrial Sewing Machine Operator

Golden Manufacturing
Belmont, MS
03.2012 - 08.2017
  • Operated single needle and surging machines while conducting quality inspections and documenting audit procedures.

Education

CPR And First Aid Certification -

American Healthcare
Remote

GED -

Itawamba Community College (ICC)
Fulton, MS
01.2011

Skills

Achieved high standards of patient care by effectively monitoring health indicators and addressing concerns promptly Enhanced patient outcomes through proactive communication with healthcare professionals Contributed to a positive patient experience by ensuring attentive and compassionate care

Achieved high-quality standards through rigorous inspection processes Enhanced product quality by identifying and addressing defects promptly Drove improvements in quality control measures, resulting in increased customer satisfaction

Achieved high customer satisfaction ratings through proactive support initiatives Improved response times by implementing streamlined communication processes Enhanced customer loyalty by addressing concerns promptly and effectively

Achieved streamlined project workflows through proficient use of Microsoft Office Suite Enhanced team collaboration by creating impactful presentations and organized data management Delivered high-quality documentation that improved project clarity and stakeholder engagement

Achieved improved customer satisfaction through effective use of Salesforce tools Enhanced data analysis capabilities with Microsoft SQL Server, resulting in better strategic insights Drove process improvements that increased operational efficiency and reduced response times

Achieved high user satisfaction by delivering prompt technical support and resolving issues effectively Enhanced troubleshooting protocols, resulting in improved service response times Fostered a collaborative environment to streamline support operations

Achieved timely completion of sewing projects through effective team collaboration Enhanced product quality by implementing rigorous inspection protocols Drove improvements in manufacturing processes to elevate overall output

Achieved timely project completions through effective management of project schedules and supply chain logistics Enhanced operational efficiency by streamlining supply chain processes Drove successful project outcomes by fostering collaboration among team members

Achieved seamless project execution through proactive communication and leadership Drove team engagement and collaboration, resulting in improved project outcomes Enhanced team effectiveness by implementing structured communication protocols

Certification

  • Certified Home Health Aide (March 2022 – March 2027)
  • Professional in Human Resources (PHR)
  • Certified Supply Chain Professional (CSCP)
  • OSHA 10 & 30
  • ASE Automobile Service Consultant Certification
  • Driver's License
  • AEMT Certification
  • Certified Pool Operator
  • SHRM Certified Professional
  • Certified Safety Professional
  • Associate Safety Professional
  • CPR Certification
  • EMT-B

Timeline

Customer Service Representative

Uhaul Moving And Storage
10.2025 - 02.2026

Inspector/Team Lead, Body Weld

Toyota Manufacturing
01.2025 - Current

Caregiver

Private Care
07.2021 - 12.2025

Tutoring Assistant

Varsity Tutors
02.2021 - 12.2024

Industrial Painter

Tiffin Motorhomes
07.2018 - 03.2021

Industrial Sewing Machine Operator

Golden Manufacturing
03.2012 - 08.2017

CPR And First Aid Certification -

American Healthcare

GED -

Itawamba Community College (ICC)