ANDREA PAOLA MONTOYA
Resumen profesional
Professional Summary
Detail-oriented professional with over 4 years of experience in the financial sector and a strong background in customer service in the United States. Skilled in cash handling, transaction processing, and regulatory compliance. Recognized for accuracy, reliability, and excellent customer service. Able to work efficiently in fast-paced environments, manage high cash volumes, and build strong client relationships. Seeking to contribute to Wells Fargo as a Bank Teller.
Datos destacados
5
5
years of post-secondary education
7
7
years of professional experience
Experiencia
PRODUCTION WORKER
SINAI MANUFACTURING CORP
NEWARK, NJ
2024.01 - Actual
- Operation of machines following established procedures.
- Fulfillment of the production plan to achieve daily and weekly goals.
- Quality control and visual inspection of the finished product.
- Proper and responsible execution of production operations on each of the lines.
CUSTOMER SERVICE REPRESENTATIVE
PGSTORE MULTISERVICES
Newark, Nueva Jersey
2021.08 - 2023.12
- Provided direct customer support for financial and administrative services.
- Processed payments, money transfers, mobile top-ups, and other transactions.
- Handled cash and maintained accurate daily cash balances.
- Resolved customer inquiries and issues efficiently.
- Maintained high levels of customer satisfaction.
SENIOR BANK TELLER
BANCO BOLIVARIANO
LA TRONCAL, ECUADOR
2016.08 - 2020.09
- Processed daily financial transactions including deposits, withdrawals, and payments.
- Managed large volumes of cash with a high level of accuracy.
- Balanced cash drawer daily with no discrepancies.
- Followed banking policies, procedures, and security protocols.
- Delivered personalized customer service and promoted financial products.
- Identified suspicious activities and followed fraud prevention procedures.
Formación
Engineer in Accounting and Auditing - Accounting and Auditing
UNIVERSIDAD CATOLICA DE CUENCA
ECUADOR 2014.03 - 2019.05
Enfatiza tus habilidades clave
Cash handling and cash balancing
Processing deposits, withdrawals, and payments
Customer service (in-person and phone)
Compliance with banking regulations and fraud prevention
Problem-solving and conflict resolution
Cross-selling financial products
Strong organizational and teamwork skills
Ability to work in high-volume environments
ADDITIONAL INFORMATION
- High level of integrity and confidentiality.
- Excellent communication and interpersonal skills.
- Available to start immediately.
TRAINING & CERTIFICATIONS
• Leadership and Entrepreneurship Seminar at UCACUE
• SEMINAR I SCIENTIFIC WORKSHOP — DIDACTICS AND METHODOLOGY
• Human Talent Management and Psychometrics for Selection (SECAP)
Idiomas
Español
Idioma nativo
Inglés
Intermedio
B1
Cronología
PRODUCTION WORKER
SINAI MANUFACTURING CORP
2024.01 - Actual
CUSTOMER SERVICE REPRESENTATIVE
PGSTORE MULTISERVICES
2021.08 - 2023.12
SENIOR BANK TELLER
BANCO BOLIVARIANO
2016.08 - 2020.09
Engineer in Accounting and Auditing - Accounting and Auditing
UNIVERSIDAD CATOLICA DE CUENCA
2014.03 - 2019.05