Andreea Gheorghe
West Palm Beach,FL
Summary
Driven, meticulous individual with strong creative judgment. Skilled at project prioritization and multi-tasking.
Overview
6
6
years of professional experience
Work History
Server
Fern Street Wine Bar & Kitchen
West Palm Beach, FL
10.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Dune Deck Beach Club
Westhampton Beach, United States
05.2023 - 08.2023
Server
The Everglades Club
Palm Beach, United States
09.2022 - 05.2023
Server
Rehoboth Beach Country Club
Rehoboth Beach, United States
05.2022 - 09.2022
Server
The Everglades Club
Palm Beach, United States
08.2021 - 05.2022
- Promoting the club's high end products;
- Detailed knowledge about the items listed in the menu, as well as explaining them to the members;
- Serving wines at high end, high volume, fine dining banquets including setting the banquets/events;
- Constant training in regards to fine dining services;
IT Support Engineer
Stefanini EMEA
Bucharest, Romania
12.2020 - 09.2021
- Providing IT support on specific software to users;
- Solving various technical issues;
- Processing technical issues into the ticketing system;
- Troubleshooting hardware, software and network related issues;
- Escalating problems to the next level of support when necessary;
Waitress
The Peak Grill Tap Room
Hill City, SD
05.2019 - 08.2019
Sales Customer Care Advisor
Vodafone Group
Bucharest, Romania
02.2018 - 06.2018
- Training on Vodafone sales, technology and services;
- Promoting Vodafone's image, products and services, giving customers the best experience;
- Advisory and proactive sales, aiming together to exceed the objectives;
- Efficient and responsible inventory management;
- Following internal processes and procedures based on ethical principles;
Education
Bachelor Degree - Commercial Management
Dimitrie Cantemir University
Bucharest2020
Master's Degree - Business Administration
Dimitrie Cantemir University
BucharestSkills
- Financial & Reporting analysis
- Time Management & Multitasking
- Customer Escalations & Support
- Team Management
- Negotiation
- Team player
- Cross-teams Collaboration Expertise
- Incident & Escalation Management
- Microsoft Office pack
Additional Information
- DRIVING LICENCE
Timeline
Server
Fern Street Wine Bar & Kitchen
10.2023 - Current
Server
Dune Deck Beach Club
05.2023 - 08.2023
Server
The Everglades Club
09.2022 - 05.2023
Server
Rehoboth Beach Country Club
05.2022 - 09.2022
Server
The Everglades Club
08.2021 - 05.2022
IT Support Engineer
Stefanini EMEA
12.2020 - 09.2021
Waitress
The Peak Grill Tap Room
05.2019 - 08.2019
Sales Customer Care Advisor
Vodafone Group
02.2018 - 06.2018
Bachelor Degree - Commercial Management
Dimitrie Cantemir University
Master's Degree - Business Administration
Dimitrie Cantemir University