Andreea D Tudor
San Francisco,CA
Summary
Customer-focused professional with experience in technical troubleshooting across client service and guest-facing environments. Communicates clearly, coordinates with teams, and manages multiple priorities to resolve issues quickly. Maintains consistent service quality in B2B and B2C settings.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Waitstaff
McCormick & Kuleto's
San Francisco, California
01.2023 - Current
- Delivered exceptional customer service, enhancing overall guest experience.
- Managed multiple tasks simultaneously while maintaining organization under pressure.
- Kept current knowledge of menu items, garnishes, ingredients, and preparation methods.
- Used customer feedback to improve service quality and menu offerings
Senior Technical Support Specialist
Honeywell
09.2020 - 12.2022
- Diagnosed software, hardware, and network problems using Honeywell service tools for faster issue resolution.
- Guided users through Honeywell product setup, configuration, and operation to improve experience and satisfaction.
- Resolved customer tickets with remote troubleshooting and clear technical support.
- Escalated complex incidents to Honeywell engineering teams with complete case notes for quicker follow-up.
- Documented support cases in CRM and knowledge base systems for faster follow-up.
Customer Service Representative
Accenture
05.2019 - 07.2020
- Coordinated customer service workflows across phone, email, and case queues.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Advised clients on policies, procedures, and available service options.
- Conducted follow-up calls to ensure customer concerns were fully addressed and satisfaction achieved.
- Maintained accurate customer account records and documented key notes using CRM
Retail Associate
Boudin Bakery
07.2015 - 10.2015
- Participated in an international exchange student program in the United States
- Assisted customers in product selection, answered questions, and made recommendations in a multicultural environment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
- Attended team meetings to discuss sales goals, upcoming promotions.
Education
PhD - Business, Management, Marketing, and Related Support Services
Academia de Studii Economice din București
01-2022
Master's degree - Human Resources Management/Personnel Administration, General
Academia de Studii Economice din București
01-2018
Bachelor's degree - Business, Management, Marketing, and Related Support Services
Academia de Studii Economice din București
01-2016
High School Diploma - Hospitality Administration/Management
Liceul Tehnologic "Mircea Vulcanescu"
01-2013
Skills
- Retail and sales expertise
- Customer relationship management
- Customer service excellence
- Leadership skills
- Marketing strategies
- Microsoft Office proficiency
- Effective communication
- Team collaboration
- Teamwork
Languages
Romanian
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
Waitstaff
McCormick & Kuleto's
01.2023 - Current
Senior Technical Support Specialist
Honeywell
09.2020 - 12.2022
Customer Service Representative
Accenture
05.2019 - 07.2020
Retail Associate
Boudin Bakery
07.2015 - 10.2015
PhD - Business, Management, Marketing, and Related Support Services
Academia de Studii Economice din București
Master's degree - Human Resources Management/Personnel Administration, General
Academia de Studii Economice din București
Bachelor's degree - Business, Management, Marketing, and Related Support Services
Academia de Studii Economice din București
High School Diploma - Hospitality Administration/Management
Liceul Tehnologic "Mircea Vulcanescu"