Kyla Barnes

• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Delivered exceptional customer service through attentive and personalized interactions with guests.
• Managed dining area to ensure cleanliness and organization, enhancing guest experience.
• Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
• Trained new servers on menu offerings, service standards, and restaurant protocols.

Handled high-volume phone calls, provided information regarding housing and student services, and connected callers with appropriate staff. Assisted with administrative duties and contributed to a welcoming, helpful office environment.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Delivered high-energy retail experience aligned with Nike’s brand standards
• Supported storytelling for product launches and seasonal campaigns
• Helped drive sales through customer connection and product expertise
• Collaborated with teammates to maintain a community-centered store environment

• Implemented innovative solutions for common operational challenges faced during large-scale events.
• Evaluated post-event feedback from attendees, incorporating insights into future planning efforts for continuous improvement on subsequent events.
• Enhanced event attendee experience by coordinating seamless logistics and venue setups.
• Fostered strong relationships with clients, leading to repeat business and positive referrals within the industry.

• Increased community engagement by implementing local youth outreach strategies and coordinated community events.
• Represented organization at industry conferences by manning booths and giving polished presentations.
• Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
• Helped amplify underrepresented voices and led cultural education initiatives.