Andrees Villarreal
Superior,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Highway Maintenance Technician
Arizona Department of Transportation
Superior, Arizona
04.2024 - Current
- Responded to emergency situations related to hazardous material spills or roadway damage caused by severe weather events.
- Assisted with roadway projects and highway repairs by controlling traffic patterns.
- Installed guardrails, signs, and traffic control devices along highways.
- Cleaned debris from roadsides to ensure safe travel conditions for motorists.
- Erected signs and cones to divert traffic in active work areas.
- Maintained records of highway repair activities and completed reports detailing work performed.
- Conducted routine maintenance on roads such as repairing potholes, patching asphalt, and cleaning drainage systems.
- Performed preventive maintenance on vehicles and heavy equipment.
- Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
Restaurant Manager
Upward Projects
Phoenix, AZ
04.2023 - 03.2024
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved problems or concerns to satisfaction of involved parties.
Assistant Bar Manager/BOH Manager
On the Border
Phoenix,, AZ
02.2016 - 03.2023
- Introduced new concepts and signature drinks, developed promotions and created customer engagement events to increase revenue.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Trained multiple staff members to enhance customer service and increase profits.
- Poured wine, beer and cocktails for patrons.
- Monitored cash intake to reduce discrepancies.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained employees on additional job positions to maintain coverage of roles.
- Optimized profits by controlling food, beverage and labor costs daily.
Production Worker
Omya Arizona Inc
Superior, AZ
10.2018 - 11.2020
- Feed raw materials into machinery
- Assemble goods on production lines
- Monitor the production process
- Carry out basic quality and testing checks
- Store goods and raw materials properly in our warehouse
- Use lifting equipment and forklift trucks to fulfill orders
- Pack goods for shipping
- Maintain equipment and work areas
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Weighed and loaded orders according to project specifications.
- Kept operations area neat and orderly to minimize obstacles.
Customer Service Representative
Dish Network Corp
Phoenix, AZ
02.2016 - 09.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ05.2016
Skills
- Load securing
- Valid Driver's license
- Transportation safety
- DOT compliance
- Tanker and hazmat endorsements
- Safe driving practices
- Inventory management
- Attention to detail
- Quality control
- CPR Certification
- CDL Holder, Class A
Timeline
Highway Maintenance Technician
Arizona Department of Transportation
04.2024 - Current
Restaurant Manager
Upward Projects
04.2023 - 03.2024
Production Worker
Omya Arizona Inc
10.2018 - 11.2020
Assistant Bar Manager/BOH Manager
On the Border
02.2016 - 03.2023
Customer Service Representative
Dish Network Corp
02.2016 - 09.2018
High School Diploma -
Mesquite High School