Andrei Miasco
Phillipsburg,NJ
Summary
Extensive experience in customer service. Highly organized and establishes relationships with customers and coworkers. Worked in customer service and sales for the past few years but has always been around computers.
Currently looking to take the first steps into the IT world and learn as much as possible in order to launch a new career. Seeking to gain knowledge and experience around all that has to do with computers.
Overview
7
7
years of professional experience
Work History
Sales Associate
Orangetheory Fitness
09.2022 - 03.2023
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
Sales Associate
The Fudge Shoppe
11.2021 - 05.2022
- Providing quality customer service to customers
- Responsible for keeping inventory of products and making sure store front is presentable to customers.
- Having extensive knowledge on store policies and procedure on making products.
- Correctly operating cash register and accurately handling payments.
Stock Associate
Phantom Fireworks, Township of Williams, PA
05.2021 - 07.2021
- Responsible for managing stock and inventory.
- Working together with coworkers to unload trucks, requiring to lift products from 10-50 lbs.
- Organizing front room floor to ensure neat product placement.
- Aid any customers for price checks, firework recommendations, and loading fireworks.
Crew Member
Dunkin Donuts, Dunkin' Donuts
05.2017 - 08.2017
- Communicating with coworkers in order to fulfill customers' orders proficiently.
- Multitasking skills
- Early shifts provided fast work experience, requiring quick thinking and response time.
- Required to be friendly, hardworking, and punctual.
- Worked well independently and with team to solve problems.
Warehouse Associate
Alba Wine & Spirits
04.2016 - 08.2016
- Worked with teams in order to increase efficiency pack, unpack, organize, and distribute products.
- Performed physical work that requires standing, lifting, and squatting.
- Quick learner
- Communicating with workers at all times to ensure safety, quality of work, and Customer Service.
Education
High school diploma -
Easton Area High School
Easton, PA06.2014
Skills
- Adaptable Learner
- Communication (Verbal and Written)
- Leadership
- Detail Oriented
- Problem Solving
- Experience working with Teams
- Google Drive
- Proficient Typer (100 wpm)
- Comfortable with Computers and willing to learn more
- Comptia A Core 1 (Ongoing)
- Customer Service Experience
- Warehouse Distribution Experience
- Experience with Shipping and Receiving Products
Career Goals
- Pass Comptia A+ Exam (Currently On-going)
- Acquire hands on experience through work in entry level IT jobs
- Expand towards other certifications such as Network+ and Security+
- Be able to understand how a computer works on both hardware and software ends
Extra-Curricular Activities
Director of iNSPIRED! Dance team from 2012-2014
Director/Assistant/Instructor of Wannabes dance team 2016-2021
Skills include: Communication, Team Management, Leadership, Speaking
Timeline
Sales Associate
Orangetheory Fitness
09.2022 - 03.2023
Sales Associate
The Fudge Shoppe
11.2021 - 05.2022
Stock Associate
Phantom Fireworks, Township of Williams, PA
05.2021 - 07.2021
Crew Member
Dunkin Donuts, Dunkin' Donuts
05.2017 - 08.2017
Warehouse Associate
Alba Wine & Spirits
04.2016 - 08.2016
High school diploma -
Easton Area High School