Andreina De la cruz
Bridgeport,CT
Summary
Experienced with operating and maintaining industrial machinery in high-demand environments. Uses technical expertise to troubleshoot equipment and reduce downtime. Track record of ensuring adherence to safety standards and optimizing production efficiency.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Professional caregiver prepared for this role with strong focus on team collaboration and achieving results. Experienced in providing compassionate support, managing daily activities, and ensuring safety and comfort. Reliable and adaptable to changing needs, skilled in communication, empathy, and problem-solving. Known for patient and caring nature, consistently delivering high-quality care.
Overview
11
11
years of professional experience
Work History
Professional Cleaner Trainer
Mary Maids
18 Halley Ct, Fairfield, CT 06825
01.2024 - Current
- Trained new team members on cleaning techniques and company policies.
- Conducted detailed inspections of cleaned areas to ensure customer satisfaction.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
Professional Cleaner
Mary Maids
18 Halley Ct, Fairfield, CT 06825
01.2023 - Current
- Cleaned residential and commercial spaces using appropriate tools and techniques.
- Ensured adherence to safety protocols while performing cleaning tasks.
- Maintained inventory of cleaning supplies and equipment, reporting shortages as needed.
- Assisted in training new staff on cleaning procedures and best practices.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
Sales Associate
Jcs Marble and Granite
19 Stony Hill Rd #1, Bethel, CT 06801
09.2022 - 08.2025
- Developed strong customer relationships, enhancing client satisfaction and repeat business.
- Assisted in product selection, providing expert guidance on marble and granite options.
- Processed sales transactions efficiently using point-of-sale systems to ensure accuracy.
- Implemented visual merchandising strategies to enhance store presentation and attract customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Machine Operator Technician
Mercantile Development, Inc
10 Waterview Dr, Shelton, CT 06484
01.2018 - 08.2022
- Operated and maintained machinery to ensure optimal performance and safety standards.
- Monitored production processes for quality control, identifying and resolving issues promptly.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Trained new operators on equipment usage, safety protocols, and company policies.
- Conducted routine inspections and preventative maintenance on machinery to minimize downtime.
- Implemented process improvements that increased productivity while adhering to safety regulations.
- Documented production data accurately, contributing to compliance and reporting requirements.
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
- Collaborated with team members to identify areas for process improvement, leading to enhanced operational efficiency.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Addressed mechanical issues proactively through detailed root cause analysis, resulting in improved machine performance and reliability.
- Set up and ran machinery to produce exceptional products for industrial needs.
Machine Setup Technician
Mercantile Development,Inc.
10 Waterview Dr, Shelton, CT 06484
01.2018 - 08.2022
- Set up and calibrate machinery to ensure optimal operational performance.
- Conduct routine maintenance on equipment, minimizing downtime and ensuring safety compliance.
- Train new technicians on setup procedures and equipment handling techniques.
- Troubleshoot mechanical issues, implementing effective solutions to enhance productivity.
- Collaborate with engineering teams to optimize machine specifications for production efficiency.
- Achieved faster changeovers by effectively managing tools, fixtures, and materials required for machine setup processes.
- Developed expertise in multiple machines within the facility, enhancing versatility as a technician and fostering greater collaboration among team members.
Home Care Companion
AMPM Care Service
2320 Main St STE 3, Bridgeport, CT 06606
03.2015 - 01.2022
- Provided personalized care and assistance to clients, enhancing daily living activities.
- Developed strong relationships with clients, fostering trust and communication.
- Monitored client health and reported changes to healthcare professionals promptly.
- Assisted with medication management, ensuring compliance with prescribed regimens.
- Trained new staff on best practices for client interaction and care protocols.
- Implemented safety measures, reducing risks of accidents in home environments.
- Coordinated transportation and scheduling for medical appointments and social outings.
- Planned and prepared nutritious meals tailored to individual dietary needs, contributing to improved overall health outcomes for clients.
- Improved clients'' quality of life by offering companionship, conversation, and emotional support.
Caregiver Attendant
AMPM Care Service
2320 Main St STE 3, Bridgeport, CT 06606
04.2015 - 01.2021
- Provided compassionate care and companionship to elderly clients to enhance quality of life.
- Assisted clients with daily living activities, including bathing, dressing, and meal preparation.
- Developed personalized care plans in collaboration with families to meet individual needs.
- Monitored client health and reported changes to healthcare professionals for timely intervention.
- Fostered positive relationships with clients through engaging conversations and recreational activities.
- Trained new staff on best practices for patient care and safety protocols to ensure compliance.
- Advocated for client preferences and rights in discussions with family members and medical personnel.
Education
State-issued Certification - CNA
Training Direct
3885 Main St, Bridgeport, CT 0660602-2017
Master of Laws - Law
UNPHU
La Vega, Dominican Republic06-2016
Skills
- Self-motivation and initiative
- Strong work ethic
- Strong ability to manage multiple tasks
- Reliability and punctuality
- Chemical handling
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Exceptional customer service
- Physical mobility support
- Machine setup
- Robotics operation
- Hydraulic systems
- Equipment calibration
- Tooling setup
- Machinery operation
- Quality assurance
- Manufacturing
- Assembly and production
Accomplishments
- Supervised team of more than 60 staff members.
- Resolved product issue through consumer testing.
- Achieved better results by introducing new technics for cleaning tasks.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Professional Cleaner Trainer
Mary Maids
01.2024 - Current
Professional Cleaner
Mary Maids
01.2023 - Current
Sales Associate
Jcs Marble and Granite
09.2022 - 08.2025
Machine Operator Technician
Mercantile Development, Inc
01.2018 - 08.2022
Machine Setup Technician
Mercantile Development,Inc.
01.2018 - 08.2022
Caregiver Attendant
AMPM Care Service
04.2015 - 01.2021
Home Care Companion
AMPM Care Service
03.2015 - 01.2022
State-issued Certification - CNA
Training Direct
Master of Laws - Law
UNPHU