Highly interested in working in The Medical field Enjoys reading A fan of views, making it a reason as to why I would love to travel all around the world
Andreina Guzman
Houston,TX
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Head Hostess, Hostess
Pappadeaux's Seafood Kitchen
Houston, Texas
02.2023 - 08.2023
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Employee, Employee Trainer
Chick-fil-A
Houston, Texas
08.2021 - 12.2022
- Gave the best of my ability when solving guest concerns.
- Produced detailed training reports to comprehensively assess employee performance.
- Provided coaching and mentoring to employees.
- Built partnerships with external training providers to support training goals.
- Built and maintained professional relationships with vendors and suppliers.
- Trained and mentored new personnel hired to fulfill various roles.
Education
High School Diploma -
North Shore Senior High School
Houston, TX 08.2023 - Current
Associate of Science -
San Jacinto College District
Houston, TX 08.2021 - Current
Skills
Staff education and training
Interests
Timeline
High School Diploma -
North Shore Senior High School
08.2023 - Current
Head Hostess, Hostess
Pappadeaux's Seafood Kitchen
02.2023 - 08.2023
Employee, Employee Trainer
Chick-fil-A
08.2021 - 12.2022
Associate of Science -
San Jacinto College District
08.2021 - Current