Andreina Diaz
Boston,MA
Summary
Dynamic Patient Administration with a proven track record at Beth Israel Deaconess Medical Center, excelling in office administration and customer service. Enhanced workplace productivity through innovative document management and streamlined onboarding processes. A dedicated team player with meticulous attention to detail, committed to fostering a collaborative healthcare environment.
Overview
7
7
years of professional experience
Work History
Patient Administration Assistant
Beth Israel Deaconess Medical Center
Boston, MA
02.2019 - Current
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Patient Care Technician
Dana-Farber Cancer Institute
Boston, MA
07.2018 - 08.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
Education
Bachelor's Degree - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05.2025
Medical Assistant Diploma - Hearthcare
Everest Institute Brighton
Boston, MA11.2012
High School Diploma -
Brighton High School
Boston, MA2011
Skills
- Office administration
- Administrative support
- Data entry
- Word processing
- Spreadsheet management
- Account reconciliation
- Business administration
- Mail handling
- Staff management
- Verbal communication
- Document management
- Inventory management
- Bookkeeping
- Business correspondence writing
- Workflow coordination
- Meeting coordination
- Research
- Reception desk management
- Computer skills
- Customer service
- Microsoft Excel
- Time management
- Microsoft outlook
- Professional and mature
- Meticulous attention to detail
- Spreadsheet development
- Deadline oriented
- Dedicated team player
- Critical thinking
- Microsoft Word
- Complex Problem-solving
- Strong problem solver
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Administration Assistant
Beth Israel Deaconess Medical Center
02.2019 - Current
Patient Care Technician
Dana-Farber Cancer Institute
07.2018 - 08.2024
Bachelor's Degree - Healthcare Administration
Southern New Hampshire University
Medical Assistant Diploma - Hearthcare
Everest Institute Brighton
High School Diploma -
Brighton High School