Deja-Lysse Brooks
Elizabethtown ,PA
Summary
Dedicated professional with a background in medical administration, notably with Interagency Readiness Solutions, excels in managing patient records and ensuring confidentiality. Demonstrated ability to enhance team performance and patient satisfaction through effective communication and problem-solving skills. Proficient in medical management systems, prioritizing patient care with a commitment to privacy and efficiency.
Overview
5
5
years of professional experience
Work History
Patient Administration Specialist
US Army National Guard
Annville, PA
08.2019 - Current
- Checking in and out patients.
- Building medical packets for patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
Medical Administrative Assistant
Interagency Readiness Solutions
Annville, PA
02.2024 - Current
- Uploading documentation into patient records.
- Filing records and maintaining patient files.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Housekeeper
Hershey Hotel
Hershey, PA
05.2021 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
Masonry/construction
Dauphin County Vo-technical School
Harrisburg, PA06.2019
Skills
- Patient care and confidentiality
- Proficiency in medical management systems
- Prioritizing patients
- Managing patient records
- Billing and coding
- Patient Registration
- Records Management
- Office Administration
- Problem-solving abilities
- Multitasking
Timeline
Medical Administrative Assistant
Interagency Readiness Solutions
02.2024 - Current
Housekeeper
Hershey Hotel
05.2021 - 09.2023
Patient Administration Specialist
US Army National Guard
08.2019 - Current
Masonry/construction
Dauphin County Vo-technical School