Damaris Eunice Coronado
San Antonio,TX
Summary
Customer Service Representative with 5+ years of experience in healthcare, administrative, and customer-facing roles. Proven ability to manage high-volume calls, resolve complex inquiries, and maintain accurate documentation in fast-paced environments. Experienced in insurance verification, patient support, and confidential data handling. Bilingual in English and Spanish, with strong communication, problem-solving, and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Administration Specialist
South Texas Ambulatory Surgery Center
San Antonio, TX
03.2025 - Current
- Manage high-volume incoming calls, routing patients and resolving inquiries efficiently and professionally
- Verify insurance coverage, collect co-pays, and support billing processes with accuracy
- Maintain and update patient records, ensuring accuracy of personal, medical, and insurance information
- Provide front-desk support by greeting and checking in patients, delivering a positive customer experience
- Prepare documents, organize files, and handle administrative correspondence
- Ensure strict compliance with HIPAA regulations and confidentiality standards
Human Resources Specialist
U.S. Army Reserve
San Antonio, TX
12.2021 - Current
- Provide HR support to ensure personnel readiness, data accuracy, and operational efficiency
- Maintain and update confidential employee records and emergency notification data
- Process personnel actions and documentation with a high level of accuracy and attention to detail
- Support team members by addressing inquiries and resolving administrative issues
- Contribute to workforce organization, coordination, and overall unit effectiveness
Bridal Sales Associate
I Do The Dress I Do
San Antonio, TX
03.2024 - 11.2024
- Delivered personalized consultations, identifying client needs and recommending appropriate products
- Managed sales transactions, contracts, and documentation with strong attention to detail
- Handled customer questions and concerns, ensuring a positive and supportive experience
- Maintained detailed knowledge of products, pricing, and services
- Collaborated with team members to meet and exceed sales goals
Postal Service Clerk
U.S. Army Europe
11.2022 - 12.2023
- Processed mail and packages accurately and efficiently in compliance with federal regulations
- Maintained detailed records and ensured proper documentation of transactions
- Assisted customers with inquiries, providing clear and timely communication
- Improved workflow efficiency through collaboration and process improvements
- Handled sensitive materials with a high level of accuracy and accountability
Customer Service Representative
IKEA
Live Oak, TX
08.2020 - 11.2022
- Handled high-volume customer inquiries in-person and via phone, resolving issues efficiently
- Supported order processing, returns, and account-related concerns
- Documented customer interactions and maintained accurate service records
- Delivered personalized service solutions, improving customer satisfaction and retention
Brand Associate
Old Navy
Selma, TX
06.2019 - 08.2020
- Assisted customers with purchases, returns, and general inquiries
- Processed transactions accurately in a fast-paced retail environment
- Maintained organized sales floor and supported daily operations
- Provided friendly and efficient customer service
Education
Bachelor of Science - Healthcare Administration
Western Governors University (WGU)
03.2026
General Studies - Higher Education
Alamo Colleges
San Antonio, TX04.2024
Upper Secondary Education - undefined
HRCI
09.2021
Skills
- Customer Service
- Client Support
- Call Handling
- Phone Communication
- Patient Support
- Data Entry
- Documentation
- HIPAA Compliance
- Confidentiality
- Microsoft Office
- Problem-Solving
- Conflict Resolution
- Attention to Detail
- Accuracy
- Administrative Support
- Clerical Support
- Time Management
- Organization
Certification
- Secret Clearance
- Non-CDL Class C Driver’s License
Languages
English
Spanish
Personal Information
Driving License: Non-CDL Class C Driver’s License
Timeline
Patient Administration Specialist
South Texas Ambulatory Surgery Center
03.2025 - Current
Bridal Sales Associate
I Do The Dress I Do
03.2024 - 11.2024
Postal Service Clerk
U.S. Army Europe
11.2022 - 12.2023
Human Resources Specialist
U.S. Army Reserve
12.2021 - Current
Customer Service Representative
IKEA
08.2020 - 11.2022
Brand Associate
Old Navy
06.2019 - 08.2020
Bachelor of Science - Healthcare Administration
Western Governors University (WGU)
General Studies - Higher Education
Alamo Colleges
Upper Secondary Education - undefined
HRCI