Claudia Coronel
Mission,TX
Summary
Shift Leader Manager at McAlister's Deli with a proven track record in optimizing labor costs and enhancing customer satisfaction. Skilled in team management, I excel at mentoring staff and resolving complaints, fostering a collaborative environment that drives operational efficiency and revenue growth. I work amazing with Customer service I will solve their problem and make them feel comfortable at all times no matter what it takes. I love talking and communicating with them. Take control over the problem while making them feel comfortable.
Resourceful Patient Account Representative focused on patient care and customer service. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
3
3
years of professional experience
Work History
Patient Administration Specialist
Dhr
McAllen, Texas
01.2025 - Current
- Managed patient scheduling and appointment coordination efficiently.
- Assisted patients with inquiries and resolved issues promptly.
- Received inbound calls from customers, answered inquiries and provided relevant information.
- Took inbound calls from established customers to assist with issues.
- Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered incoming calls from patients and scheduled follow-up visits as needed.
- Responded quickly to changes in customer demand patterns or production schedules.
- Responded promptly to phone calls from patients seeking advice or requesting medication refills.
Shift Leader Manager
McAlister's Deli
Mission, TX, TX
03.2023 - 01.2025
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Scheduled staff to establish adequate coverage during peak business hours.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
Sharyland Pioneer Highschool
Mission, TXSkills
- Staff scheduling
- Team management
- Punctual and reliable
- Handling customer
- Shift leadership
- Active listening
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration and leadership
- Customer relationship management
- Inbound call handling
- Patient scheduling
- Conflict resolution
- Customer support
- Problem solving
- Emotional intelligence
- Call center experience
- Multi-task management
- Complaint handling
- Dealing with customer complaints
- Resolve customer complaints
Languages
English, Spanish
Timeline
Patient Administration Specialist
Dhr
01.2025 - Current
Shift Leader Manager
McAlister's Deli
03.2023 - 01.2025
Sharyland Pioneer Highschool