Word Processing and Desktop Publishing Tools
Kenneth Evans
J
Bremerton,WA
Summary
Dependable administrative specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Provides superior support for patients in need of reliable information for various administrative healthcare services. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Patient Administration Specialist
U.S. Navy Active Duty
Bremerton , WA
2021.09 - Current
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
Assistant Operations Supervisor
U.S. Navy Active Duty
Kaneohe , Hawaii
2017.08 - 2021.09
- Monitored and promoted safe work environment through process adherence.
- Drove results through communication, collaboration and accountability.
- Conducted team meetings and forums to share information.
- Developed talent to full potential through training, consistent feedback and coaching.
- Coordinated schedules and reviewed work performance for staff.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and lead 5 management teams that maintained performance standards.
- Oversaw, coached and evaluated 61 employees.
Healthcare Administration Supervisor
U.S. Navy Active Duty
Atsugi , Japan
2014.07 - 2017.09
- Devised and implemented improvements to reporting procedures.
- Entered and maintained departmental records in company database.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Oversaw successful planning and execution of staff meetings, and organizational events.
Patient Care Coordinator
U.S. Navy Active Duty
Okinawa , Japan
2011.06 - 2014.08
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Supported patient care excellence via planning and interpretation of programs.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Met with patients and families to discuss care and plan of action for future.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Education
Master of Science - Health Administration
Trident University International
Cypress, CA 2022.01 - 2022.08
Bachelor of Science - Health Administration
Trident University International
Cypress, CA 2020.06 - 2022.01
Skills
Appointment Scheduling
Software
Communication Tools
Spreadsheets
Databases
Timeline
Master of Science - Health Administration
Trident University International
2022.01 - 2022.08
Patient Administration Specialist
U.S. Navy Active Duty
2021.09 - Current
Bachelor of Science - Health Administration
Trident University International
2020.06 - 2022.01
Assistant Operations Supervisor
U.S. Navy Active Duty
2017.08 - 2021.09
Healthcare Administration Supervisor
U.S. Navy Active Duty
2014.07 - 2017.09
Patient Care Coordinator
U.S. Navy Active Duty
2011.06 - 2014.08