A dedicated customer service professional with a proven track record of delivering exceptional service and building strong client relationships. Skilled in handling inquiries, resolving issues, and exceeding customer expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Services Specialist
Southern Technical institute
Pinellas Park
08.2024 - Current
Delivered effective student services, contributing to a supportive learning environment.
Facilitated student services to improve academic and personal development.
Supported the enrollment process, contributing to efficient student admissions.
Executed closing duties and maintained precise cash management for student services operations.
Utilized Excel and Outlook to efficiently manage student data and communications.
Customer Service Staff
Publix
Saint Petersburg
07.2022 - 06.2024
Provided exceptional service in a fast-paced, dynamic retail environment.
Answered customer inquiries by phone, or in person.
Experience handling money services.
Experienced in balancing cash drawers and preparing deposits for the bank.
Provided excellent customer service, resolving inquiries and issues promptly and satisfactorily.
Demonstrated strong leadership by organizing and directing staff during opening and closing shifts.
Education
Some College (No Degree) - Physical Therapy
St. Petersburg College
St. Petersburg, FL
Skills
Customer service
Adaptability
Teamwork
Communication
Fast learner
Time management
Problem solving
Medical terminology
Languages
Spanish
Full Professional
Certification
Currently completing a Health Care Services Certificate