Andrej Danchev
Bitola
Summary
I am a self-driven and hardworking professional who values teamwork, takes ownership of responsibilities, and approaches challenges with a creative and solutions-focused mindset. I am known for being reliable, loyal, and consistently engaged in my work.
Overview
5
5
years of professional experience
Work History
Customer Care Team Lead
Taskforce BPO
Bitola
10.2024 - Current
- Leading a large billing call center team, focusing on enhancing customer service quality, improving operational efficiency, consistently improve client satisfaction and supporting team performance. Mentoring and developing leaders and promote strong collaboration and team cohesion to achieve consistent and meaningful results.
Customer Care Assistant Team Lead
Taskforce BPO
Bitola
12.2023 - 10.2024
- Led and supported the billing team by overseeing daily operations, assisting with complex customer inquiries, resolving billing issues.
Customer Care Representative
Taskforce BPO
Bitola
07.2023 - 12.2023
- Provided high-quality customer support by handling inquiries, resolving account and billing issues, processing requests, and maintaining accurate records while ensuring a positive customer experience.
Medical Biller
Taskforce BPO
Bitola
07.2021 - 07.2023
- Accounts Receivable (A/R): Managed invoicing, payment posting, and collections; monitored balances, resolved discrepancies, and followed up on past-due accounts.
- Accounts Payable (A/P): Processed vendor invoices and payments; verified accuracy, resolved discrepancies, and ensured timely, compliant disbursements.
- Third-Party Collections: Coordinated placement and tracking of delinquent accounts with collection agencies; monitored recovery and ensured compliance.
- EPS (Employee Paid Services) Specialist: Managed billing and collections for employee-paid services; ensured accurate invoicing, payment processing, and charge posting for urgent appointments.
Education
High School Diploma -
Technical School Gjorgji Naumov
Bitola, Macedonia05-2020
Information Science And Communication Engineering
IT And Communications Faculty
Bitola, MacedoniaSkills
- Microsoft Office
- Third-Party Collections
- Billing and Invoicing
- Account Receivable Management
- Account Payable Processing
- Payment Posting
- Payment Processing
- Customer Support
- Leadership
- Communication and Team Management
- Coaching and Training
- Creativity and Innovation
- Leadership Development
- Multitasking
- Teamwork
- Flexible and adaptable
- Problem-solving
- Dependable and responsible
- Decision-making
- Quality assurance
Languages
Macedonian
Native
Native
English
Proficient (C2)
C2
Affiliations
Video Games
Timeline
Customer Care Team Lead
Taskforce BPO
10.2024 - Current
Customer Care Assistant Team Lead
Taskforce BPO
12.2023 - 10.2024
Customer Care Representative
Taskforce BPO
07.2023 - 12.2023
Medical Biller
Taskforce BPO
07.2021 - 07.2023
High School Diploma -
Technical School Gjorgji Naumov
Information Science And Communication Engineering
IT And Communications Faculty