Andrellie Van Wageningen

• Direct day-to-day administrative and operational functions for the different service lines, providing guidance and leadership to over 70 employees across more than 10 departments.
• Continued to leverage on project management processes and tools to define and execute improvements on Monoclonal Antibody Infusion Services.
• Spearheaded and implemented new projects to expand scope of engagement.
• Drove operational improvements which resulted in savings and improved profit margins.
• Implemented successful healthcare programs through evidence-based protocols, team-based approach, and effective program or outcome evaluation.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Monitored expenditures to mitigate risk of overages.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Analyzed monthly financial reports like income statements, balance sheets, and internal benchmarks for continuous quality improvement (CQI)
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Recruited, hired and trained staff top performers to add talent and value to department.
• Provided direct supervision, ongoing staff development and continuing education to employees.
• Organized and facilitated department head meetings weekly, discussing ongoing initiatives, identified challenges, potential solutions, and progress monitoring.
• Accomplished multiple tasks within established timeframes.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Maintained professional, organized and safe environment for employees and patients.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Mentored team members to enhance professional development and accountability in workplace.
• Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
• Mediated discussions between the employee and union representatives in attempt to reconcile differences.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Maintained agile direction of ongoing policy changes during rapidly shifting COVID-19 surges and instances of localized community spread as a member of the Emergency Operations Command Center.
• Directed activities of for the vulnerable population of Santa Clara County and provided technical guidance on housing and isolation protocols as necessary.
• Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
• Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
• Developed, managed, and evaluated Monoclonal Antibody Infusion Services.
• Provided educational and informational resources regarding isolation policies and quarantine measures.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Supervised, directed and motivated high-quality performance from nursing staff.
• Developed departmental goals and objectives to improve satisfactory rating with patients.
• Managed 40+ nursing staff and nursing activities in Endocrine, Diabetes, and Genetic Clinic providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
• Streamlined steps in rapid response situations by prioritizing and delegating tasks.
• Generated competency validation plans fo nursing staff, setting specific performance targets and behavioral goals for development and progress.
• Integrated evidence-based nursing into practice environment for 30+ licensed nursing staff.
• Maintained facility's up-to-date and compliant with laws and regulations.
• Established and continuously optimized unit schedules and individual work assignments.
• Reviewed department performance and adjusted coverage to compensate for changing conditions.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Coordinated and implemented in-service educational programs focusing on patient safety, innovation on diabetes care, and adherence to the DSME Standards of American Diabetes Association
• Managed budgetary finances of the department to monitor accuracy of patient fees and billing.
• Oversaw investigations into discrimination, harassment or other workplace claims.
• Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
• Developed strategy to target nursing and patient/provider satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
• Reduced grievances and arbitration needs by educating frontline staff on techniques for enhancing interactions between labor union and leadership.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Coordinated and implemented effective training for over 20 Assistant Nurse Managers (ANM Council) across the ambulatory setting.
• Implemented several team plans, clarified roles of members, and introduced new processes to boost quality across departments as the Chairman of ANM Council.

• Developed departmental goals and objectives to improve satisfactory rating with patients.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
• Participated in policy committees to discuss policies, propose revisions and implement changes.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Generated competency validation plans fo nursing staff, setting specific performance targets and behavioral goals for development and progress.
• Communicated with members of medical staff and department heads during weekly update meetings.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Streamlined steps in rapid response situations by prioritizing and delegating tasks.
• Fostered improvement in staff development, personnel training and standards of patient care.
• Managed more than 80 nursing and allied health professionals and nursing activities in Internal Medicine and Urgent Care Clinic by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and excellent care standards.
• Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Established and continuously optimized unit schedules and individual work assignments.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Delivered direct high level of quality care to diverse populations both in Urgent Care and Primary Care setting.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Built meaningful relationships with patients and families for optimal care.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Sustained quality standards by performing routine audits and upholding internal and industry best practices.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Investigated and resolved issues affecting hospital operations and patient care.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated the Health Center Manager with current information.

• Developed quality improvement plans, policies and operational guidelines.
• Compiled review data and produced detailed reports for use by the QI Committee, Chief Medical Officer (CMO), and Chief Executive Officer (CEO)
• Applied knowledge of DMHC and NCQA to make insightful observations of deviations and successes.
• Documented and reported issues with compliance, standards of care and quality assurance requirements.
• Completed site visits to conduct assessments.
• Established and tracked quality department goals and objectives.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Coordinated departmental operations according to administrative, legal and medical guidelines.
• Reviewed charts weekly to complete quality control checks.
• Interacted effectively with department managers to promptly correct problems and improve services.
• Sought opportunities to improve patient care, outcomes and nursing staff performance.

• Provided direct support to surgical team before, during, and after procedures.
• Maintained up-to-date knowledge on emerging and updated surgical procedures.
• Prepped operating rooms to comply with environmental asepsis standards as well as setting out, organizing and counting tools and equipment for each procedure.
• Administered medications as prescribed and checked for contradictions or potential complications.
• Collected, labeled and transported specimens and delivered to the lab or pathology for testing.
• Kept optimal supply levels in OR and other areas to meet typical patient loads.
• Collaborated with members of patients' healthcare team to deliver appropriate level of care.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.

• Developed and delivered new-graduate RN training programs and continuous professional development.
• Trained new perioperative nurses, surgical technicians, and sterile processing staff in proper techniques, care standards, operational procedures and safety protocols.
• Participated in UCSF's evidence-based practice (EBP) fellowship program and implemented a QI project focused on improving OR efficiency and engaged in the team to do problem-solving activities.
• Performed reviews of employee work performance to check for areas in need of additional training.
• Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
• Created and managed continuous improvement classes and training programs targeted to existing and newly-hired employees.
• Worked with managers to identify internal talent and plan development pathways.
• Generated competency validation plans fo nursing staff, setting specific performance targets and behavioral goals for development and progress.
• Inspected equipment, assessed functionality, and optimized quality controls.
• Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
• Designed and developed forward-thinking systems that meet the Perioperative and Sterile Processing staff needs and improve productivity.
• Tested and deployed scalable and highly available software products.
• Applied troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Coordinated nursing care standards o be carried out according to facility guidelines and regulatory agencies.
• Assessed team members' workloads and pitched in to help in areas where need was most evident.
• Prepped Perioperative Nursing Staff and Physicians to comply with The Joint Commission (TJC) standards.
• Engaged and participated in consults, patient care plan development and Level one trauma accreditation proceedings.
• Developed strategy to target nursing staff, patient, and surgeon satisfaction issues, improve patient outcomes, care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
• Provided direct support to surgical team during procedures.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit educator expertise.
• Reported findings to quality departments after conducting routine audits and worked with team to devise corrective actions for deficiencies.
• Sustained quality standards by performing routine audits and upholding internal and industry best practices.

• Provided effective bedside care to patients before and after procedures based on standardized protocols.
• Consulted with other practitioners to develop and implement patient care plans based.
• Maintained up-to-date knowledge on emerging and updated surgical procedures.
• Prepped operating rooms to comply with environmental asepsis standards as well as setting out, organizing and counting tools and equipment for each procedure.
• Developed and revised policies and procedures to minimize regulatory risks and liability across programs.
• Provided direct support to surgical team before, during, and after procedures.
• Administered medications as prescribed and checked for contradictions or potential complications.
• Collected, labeled and transported specimens and delivered to the lab or pathology for testing.
• Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
• Collaborated with members of patients' healthcare team to deliver appropriate level of care.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities to improved quality patient care techniques and align with safety, health and organizational regulations.
• Supervised and managed daily scheduling, workflows, and other administrative tasks per charge RN role.
• Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.

This program prepares innovative clinical experts and leaders to be at the top of the nursing profession in advancing patient care and policy in an increasingly complex health care environment.

According to the American Nurses Association, nursing informatics is a "specialty that integrates nursing science with multiple information management and analytical sciences to identify, define, manage, and communicate data, information, knowledge, and wisdom in nursing practice."

BSN is an undergraduate-level degree for registered nurses (RNs) that introduces nurses to topics such as patient care technology, research, health promotion, safety, and quality within the healthcare system.