Andre Crawford
Memphis International Airport
MEMPHIS,TN
Summary
Proactive professional with a versatile background in security and IT support. Skilled in strong communication and conflict de-escalation, committed to enhancing team dynamics and operational efficiency through effective training and user support.
1
Certification
9
years of professional experience
Work History
Memphis Airport Police Officer
3 Years 4 Months- Conducted thorough inspections of baggage and cargo for prohibited items.
- Monitored surveillance systems, identifying and reporting suspicious activities.
- Collaborated with airport personnel to maintain a secure environment.
- Responded promptly to security incidents, ensuring safety of passengers and staff.
- Enforced laws and regulations to maintain public safety and order.
- Prepared detailed reports documenting incidents, arrests, and investigations.
- Trained new officers on departmental procedures and best practices for community policing.
IT Support Specialist
3 Years- Diagnosed and troubleshot hardware, software and network issues.
- Provided technical support for hardware and software issues across multiple platforms.
- Diagnosed and resolved network connectivity problems to ensure operational continuity.
- Installed and configured operating systems and applications.
- Maintained inventory of IT equipment, ensuring availability for mission-critical operations.
- Developed training materials and conducted sessions to enhance user proficiency with systems.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
Flight Security Controller
5 Years 8 Months- Conducted thorough threat assessments and identified vulnerabilities in flight operations.
- Monitored security protocols to ensure compliance with federal aviation regulations.
- Coordinated with law enforcement and emergency response teams during security incidents.
- Developed and implemented training programs for new security personnel, enhancing operational readiness.
- Monitored access control to nuclear facilities, ensuring compliance with security protocols.
- Demonstrated excellent decision-making skills when faced with complex situations, prioritizing actions for maximum effectiveness during times of heightened urgency.
- Collaborated with fellow officers to maintain a strong team dynamic and ensure seamless communication during emergencies.
Education
High School Diploma
Skills
Report writing
Technical troubleshooting
Customer support
Software installation
Remote support
Planning coordination
Situational awareness
Conflict de-escalation
Relationship management
Community engagement
Integrity and honesty
Patience and empathy
Remote support
Multitasking efficiency
Adaptability under pressure
Strong communication skills
Certification
CompTia sec+
Timeline
Memphis Airport Police Officer
Memphis International Airport
01.2022 - 05.2025
IT Support Specialist
Unites States Air Force
01.2022 - 01.2025
Flight Security Controller
United States Air Force
01.2016 - 09.2021
Community College of The Air Force
High School Diploma