Andrena Alexander
Summary
Highly-skilled medical office professional with relevant experience in managing patient authorizations, appointments, addressing inquiries. Strong background in fostering positive relationships with patients while coordinating services across medical departments. Demonstrated ability to improve patient satisfaction and streamline office operations for efficiency. Skilled in using medical software applications to maintain accuracy.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Senior Patient Service Representative
Houston Methodist
Houston
04.2014 - Current
- Managed patient inquiries and provided timely information regarding services offered.
- Coordinated appointment scheduling for multiple departments within the healthcare system.
- Assisted patients with insurance verification and financial assistance applications.
- Coordinated patient authorization requests to ensure timely processing and compliance.
- Reviewed medical documentation for accuracy and completeness before submission.
- Managed authorization workflows to streamline operations and improve turnaround times.
- Trained new staff on authorization procedures and system navigation techniques.
- Verified insurance information to ensure compliance with billing guidelines.
- Analyzed electronic medical records for compliance and accuracy.
- Maintained confidentiality of sensitive information in accordance with HIPAA guidelines.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Coordinated credentialing processes for healthcare providers and facilities.
Education
Certificate - Medical Billing And Coding
Houston Community College
Houston, TX 09.2008 - 04.2009
Skills
- Authorizations
- Registration
- Insurance verification
- Referrals
- Appointment scheduling
- Document review
- Hippa compliance
- Charge edits
- Electronic Medical Records
- Credentialing
Timeline
Senior Patient Service Representative
Houston Methodist
04.2014 - Current
Certificate - Medical Billing And Coding
Houston Community College
09.2008 - 04.2009