Andrena Kilgore-Mackins

Sales Specialist/Buyer combining luxury selling with client advising, virtual quoting, and close coordination with authentication teams. Builds long-term relationships through consultative product matching, negotiation, and personalized service for luxury fashion clients. Supports store performance by helping meet key metrics and guiding customers through high-value purchasing

• Handle 10+ client consultations daily by presenting tailored luxury products and guiding purchase decisions.
• Build long-term client relationships through consultative selling, preference matching, and thoughtful follow-up.
• Advise clients on luxury fashion selections that align with style preferences and buying intent.
• Negotiate purchasing terms with clients to acquire luxury goods while maintaining a polished service experience.
• Assist the Store Manager with retail performance goals by tracking results and supporting daily execution.
• Strengthen business development by identifying repeat buyers and maintaining active engagement with high-value clients.

• Managed fine jewelry sales, maintained accurate showcase counts, and kept product displays accessible and visually appealing.
• Built client loyalty through SaksFirst acquisition, refined luxury sales techniques, and secured long-term accounts with product-focused recommendations.
• Developed new employees and completed ongoing performance assessments to strengthen individual contribution and team consistency.
• Analyzed KPIs, reported campaign findings, and used retail analytics to improve marketing effectiveness.
• Optimized email campaigns, strengthened open and click-through rates, and supported strategic planning for brand promotion.

• Directed Task Associates and the Merchandise Manager while supporting daily store operations and accountability.
• Managed realignments, planogram resets, and inventory life-cycle work, including cycle counts, damages, testers, RTV, and DIFs.
• Strengthened store performance through shipping & receiving, truck processing, and purchase order management.
• Applied retail analytics and sales forecasting to support performance tracking and operational planning.
• Supported people development through training, development, and customer-facing coaching aligned to store standards.

• Generated $20,000 in monthly sales by applying consultative selling and luxury sales techniques.
• Maintained infant department sales at 20%-30% above last year through consistent floor execution and retail analytics.
• Trained colleagues on customer service and product knowledge to strengthen team performance and customer engagement.
• Administered monthly floor sets for the infant department, supporting planogram resets and visual merchandising standards.
• Managed infant department operations, including shipping & receiving, truck processing, cycle counts, RTV & DIFS, and purchase order management.
• Used asset-protection strategies to reduce theft while overseeing daily department operations and sales performance.

• Generated 1 million dollars within 6 months of hire date through consultative luxury selling.
• Consistently met monthly and seasonal individual and store sales goals through focused execution.
• Drove individual KPI performance by aligning daily priorities with strategic sales planning.
• Delivered exceptional customer service while applying strong product knowledge of Gucci history and heritage.
• Captured client information and maintained an accurate, organized client book to personalize future opportunities.
• Followed up regularly on sales and client requests to strengthen relationships and support repeat business.
• Discussed fashion trends and luxury market developments, then supported visual displays to Gucci standards.

• Advise clients on luxury products using deep product knowledge to drive confident purchasing decisions.
• Strengthen customer experience and store revenue through personalized service and consistent client engagement.
• Partner with business administration and asset protection to support audit compliance and store operations.
• Handle shipping & receiving, truck processing, cycle counts, and RTV & DIFS to keep product flow organized.
• Coordinate product readiness and floor support through planogram resets and purchase order management.

• Closed sales by applying deep product knowledge and consultative selling to match clients with the right pieces.
• Maintained a client-ready sales floor through organized inventory, visual standards, and timely planogram resets.
• Coordinated front- and back-of-house support across sales, POS, inventory, and administrative tasks.
• Resolved store issues quickly while managing shipping and receiving, truck processing, RTV & DIFS, and cycle counts.
• Streamlined team workflow by supporting transfers, charge sends, product inquiries, and coordinated sales coverage.

• Grow 10% monthly memberships through consultative selling, follow-up, and strong client engagement.
• Led pre-opening and grand opening setup, coordinating supplies, equipment, and readiness for launch.
• Executed new-hire orientation and trained staff on franchise policies, OSHA standards, and HIPAA compliance.
• Managed recruiting, payroll, performance reviews, and coaching for all staff members.
• Developed local marketing plans and social media strategies to strengthen brand presence and client engagement.
• Built collaborative team culture, streamlined daily operations, and managed vendor relationships to support revenue growth.

• Controlled a yearly budget of $900k+ and costs, while directing product orders and daily operations.
• Managed shipping and receiving, truck processing, cycle counts, and RTV & DIFS to keep inventory accurate.
• Maintained retail displays and completed planogram resets to support product presentation and promo execution.
• Recruited, hired, and trained team members while running payroll and resolving staff and client conflicts.
• Developed weekly and quarterly business plans with department heads and the GM to support growth.
• Drove membership growth and customer satisfaction through client relations, staff coaching, and service recovery.
• Built retail performance insights and supported business development with forecasting, analytics, and luxury sales techniques.

• Managed daily operations of a full-service day spa offering 150+ services, overseeing a $900k budget through strategic planning.
• Directed a team across 6 departments, improving workflow, service consistency, and customer satisfaction.
• Recruited, trained, and managed staff, handling payroll administration and conflict resolution with consistency.
• Oversaw inventory ordering, cost control, and purchase order management to maintain optimal stock levels.
• Represented the spa at client events, trade shows, and conferences to strengthen brand visibility and business development.
• Led spa operations to improve client retention through innovative services and stronger service delivery.
• Managed internal and external public relations while applying luxury sales techniques in client-facing settings.

• Drove $20k in monthly sales through consultative selling and luxury service techniques.
• Led training for colleagues on customer service skills and product knowledge to strengthen client interactions.
• Administered monthly floor sets for the infant department and supported planogram resets across the sales floor.
• Managed infant department performance, sustaining 20%-30% of LY while driving sales growth.
• Stayed current on customer service trends to guide guests and reinforce team service standards.
• Applied asset protection strategies to reduce theft incidents and protect store inventory.
• Oversaw department operations and used strategic planning to support sustained sales increases.