Andres Agosto
Zion,IL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Retail Sales Associate
AutoZone
Zion, IL
01.2023 - Current
- Assisted customers with product selection and provided expert advice on automotive parts.
- Operated point-of-sale system for processing transactions and managing inventory.
- Maintained organized displays and ensured products were stocked and accessible.
- Resolved customer complaints promptly to enhance satisfaction and retention rates.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Ride Operator
Six Flags
Gurnee, Illinois
06.2023 - 07.2023
- Assisted guests with ride instructions and provided excellent customer service.
- Monitored ride operations for equipment malfunctions and reported issues promptly.
- Enforced park policies to maintain a safe and enjoyable environment for all visitors.
- Collaborated with team members to manage ride lines efficiently during peak hours.
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated control panels for ride systems and monitored audio and visual equipment.
Cashier
McDonald's
Zion, IL
08.2020 - 12.2021
- Provided excellent customer service during busy meal periods.
- Maintained cleanliness and organization in the front counter area.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on register operations.
Education
Zion Benton Township High School
Zion, ILSome College (No Degree) - Kinesiology
College of Lake County
Grayslake, ILSkills
- Customer service
- Point-of-sale operation
- Product knowledge
- Inventory management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Product recommendations
- Retail sales
- Customer needs assessment
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- Sports
- Video games
- Hangouts
Timeline
Ride Operator
Six Flags
06.2023 - 07.2023
Retail Sales Associate
AutoZone
01.2023 - Current
Cashier
McDonald's
08.2020 - 12.2021
Zion Benton Township High School
Some College (No Degree) - Kinesiology
College of Lake County