Andres Agudelo
Summary
Dedicated Patient Services Representative with over 2 years of experience in an outpatient setting. Recognized for mentoring new staff, insurance verification, and ensuring smooth daily clinic operations. Ready to step into a supervisory role to support staff performance and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Sutter Health
05.2023 - Current
- Check in over 100+ patients while upholding Sutter values
- Verify 100+ insurance benefits and eligibility status through various portals and or customer service representatives
- Schedule 50+ patients daily in a timely manner and to patient needs
- Assist in the onboarding process for all new PSR’s and foster a welcoming environment
- Reschedule patients at any moments notice and coordinate with providers to ensure proper patient care
Co-Lead
San Francisco General Vaccine Clinic
12.2022 - 03.2023
- Oversee all duties and CDC guidelines are being followed among screening team
- Data entry for 100+ daily patients regarding COVID-19 vaccination
- Interview 100+ patients for COVID-19 vaccination while following CDC guidelines for vaccine administration
- Organize and guide 500+ patients in an orderly fashion for the administration of M-Pox vaccine
- Schedule appointments for patient vaccines in respect to vaccine type
Supervisor
Isles at Bayshore Clubhouse
06.2020 - 09.2021
- Greet and serve customers, answer phone calls, sort mail, and monitor security and financial transactions, while enhancing communication and customer service skills
- Determined the needs of over 20+ visitors per hour
- Analyzed and responded to customer feedback for a 99% satisfaction rating
- Maintain clubhouse in a presentable manner
- Host and plan events with an attendance of over 400 people
Education
Bachelors of Criminal Justice -
Florida International University
Miami, Florida05.2021
Skills
- Spanish
- Microsoft Office applications
- Epic Production
- Leadership and accountability
- Empathy
- Confidentiality and ethics
- Conflict de-escalation
- Policy and procedure compliance
Languages
Fluent in Spanish
Timeline
Patient Services Representative
Sutter Health
05.2023 - Current
Co-Lead
San Francisco General Vaccine Clinic
12.2022 - 03.2023
Supervisor
Isles at Bayshore Clubhouse
06.2020 - 09.2021
Bachelors of Criminal Justice -
Florida International University