Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keira Serrano

East Orange,NJ

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring one year of relevant work experience to the team.

Overview

9
9
years of professional experience

Work History

Patient Services Representative

RWJ Barnabas Health Medical Group
06.2022 - Current


  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Line Cook

Enjoy Your Party
09.2016 - 01.2021
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Managed over 150 customers per day.

Security Officer

Command Security Corporation
05.2015 - 08.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Receptionist

Security AlliedBarton
08.2014 - 03.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.

Education

Certified Medical Administrative Assistance - Healthcare

Kaizen Technologies Inc
Edison, NJ
04.2022

Culinary Arts -

Star Academy
Newark, NJ

Diploma -

East Orange Campus High
East Orange, NJ

Skills

  • Critical thinking
  • HIPAA Compliance
  • Fluent in Spanish
  • Interpreting Physician Orders
  • Eligibility Determination
  • Document filing
  • Insurance verifying
  • Chart pulling
  • Multitasking Abilities
  • Epic Software Proficiency
  • PPE Compliance

Timeline

Patient Services Representative

RWJ Barnabas Health Medical Group
06.2022 - Current

Line Cook

Enjoy Your Party
09.2016 - 01.2021

Security Officer

Command Security Corporation
05.2015 - 08.2016

Receptionist

Security AlliedBarton
08.2014 - 03.2015

Certified Medical Administrative Assistance - Healthcare

Kaizen Technologies Inc

Culinary Arts -

Star Academy

Diploma -

East Orange Campus High

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Keira Serrano