Shannon Tillman
Sandersville,GA
Summary
Results-driven professional with expertise in customer service and conflict resolution. Proficient in communication and problem-solving, ensuring high levels of customer satisfaction and loyalty. Strong team collaborator, adaptable to changing environments, consistently focused on achieving organizational goals through efficient service.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Affordable Dentures & implants
04.2024 - 08.2025
- Ensured compliance and accuracy by meticulously maintaining patient records.
- Optimized office workflow through effective management of patient appointment scheduling.
- Enhanced patient satisfaction by implementing strategic process improvements.
- Tracked customer interactions with CRM tools, boosting follow-up success rates.
- Entered demographic and insurance data into electronic medical records system.
Customer Service Representative
Tele-Direct
12.2022 - 12.2023
- Identified trends and areas for improvement by analyzing survey responses.
- Safeguarded confidential respondent information by adhering to strict privacy guidelines.
- Secured participation from hesitant respondents using persuasive objection-handling techniques.
Customer Service Representative
Technical Support Representative
12.2018 - 11.2022
- Maintained customer satisfaction by preserving revenue streams through effective negotiations.
- Recorded customer interactions in ticketing system for future reference and analysis.
- Guided customers through technical issues remotely with patience and professionalism.
- Ensured comprehensive records by documenting customer interactions in case management system.
Education
High School Diploma -
Washington County High School
Sandersville, GA05-2007
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Excellent multi-tasker
- Effective communication
- Typing
- Critical thinking
- Superior organization skills
- MS Office proficient
- Creative problem solving
- Active listening
- Dependable and reliable
Timeline
Patient Services Representative
Affordable Dentures & implants
04.2024 - 08.2025
Customer Service Representative
Tele-Direct
12.2022 - 12.2023
Customer Service Representative
Technical Support Representative
12.2018 - 11.2022
High School Diploma -
Washington County High School