EDUARDO LOYA C
San Jose,CA
Summary
Dedicated hospitality service professional with over 10 years of experience enhancing visitor experiences across healthcare, hospitality, and retail sectors. Expertise in front-desk operations, inquiry resolution, and activity coordination. Bilingual in English and Spanish, committed to fostering positive interactions and efficient workplace environments.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Patient Services Representative
Sutter Health
05.2025 - Current
- Welcomed and assisted patients and visitors, ensuring a professional and friendly first point of contact that enhanced patient experience.
- Respond to 60+ inbound calls daily, answer questions, and direct individuals to appropriate services.
- Coordinate check-in, registration, and scheduling to support a smooth and efficient visitor experience.
- Resolved concerns professionally, maintaining confidentiality and accurate records to uphold trust and compliance.
- Coordinated with departments to support daily operations, minimizing delays and ensuring efficient service delivery.
Server
Dave Buster’s
03.2024 - 05.2025
- Provided personalized hospitality to enhance guest experience in fast-paced, high-volume environment.
- Anticipated guest needs and responded promptly to ensure satisfaction.
- Processed orders and payments accurately using point-of-sale systems.
- Collaborated with team members during peak periods to maintain cleanliness and organization in guest areas.
Enrollment Specialist
Indian Health Center
02.2024 - 05.2025
- Guided patients through Medi-Cal and Covered California enrollment processes, enhancing understanding of available services.
- Supported front-office operations and streamlined registration workflows, ensuring accurate documentation.
- Coordinated insurance updates and managed primary care provider changes to maintain accurate patient information.
- Supported front-office operations, registration workflows, and accurate documentation.
Vending Attendant
Compass Group USA
09.2017 - 08.2023
- Ensured client-site satisfaction by maintaining stocked, organized, and presentable service areas.
- Addressed customer requests and resolved service issues efficiently and courteously.
- Supported client-site needs by keeping service areas stocked, organized, and presentable.
- Upheld safety, cleanliness, and service standards while handling and stocking products.
Stylist
G by GUESS
04.2016 - 04.2017
- Guided customers in styling, sizing, and product selection, enhancing overall shopping experience.
- Created and maintained organized, visually appealing sales floor displays that attracted customer attention.
- Executed transactions, returns, and exchanges with accuracy, facilitating seamless customer interactions.
Education
Bachelor of Arts (BA) - Engineering
Evergreen Valley College
High School Diploma - undefined
San Jose High School
San JoseSkills
- Guest relations
- Customer engagement
- Guest Assistance & Service Recovery
- Face-to-Face Customer Engagement
- Administrative support
- Customer service
- Issue Resolution & Team Collaboration
- Workplace Service Coordination
- Customer support
- Issue resolution
- Insurance verification
- Organization & Multitasking
- Patient Eligibility Verification
- Professional Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Services Representative
Sutter Health
05.2025 - Current
Server
Dave Buster’s
03.2024 - 05.2025
Enrollment Specialist
Indian Health Center
02.2024 - 05.2025
Vending Attendant
Compass Group USA
09.2017 - 08.2023
Stylist
G by GUESS
04.2016 - 04.2017
High School Diploma - undefined
San Jose High School
Bachelor of Arts (BA) - Engineering
Evergreen Valley College