Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashlyn Ottomeyer

Saint Augustine

Summary

Experienced with patient interactions, appointment scheduling, and issue resolution. Utilizes communication and organizational skills to ensure patient satisfaction. Knowledge of healthcare systems and patient support processes.

Dependable Patient Service Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Services Representative

NEFEDA
08.2024 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Downloaded Continuous Glucose Monitors.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
  • Verified insurance coverage and obtained pre-authorizations.
  • Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.

Host/To Go

Hurricanes Bar & Grill
01.2022 - 12.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
  • Managed reservations efficiency to accommodate walk in guests and reduce wait times
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guests departure
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation
  • Resolved guests and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Team Member

Your pie
09.2021 - 03.2022
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools
  • That's it boosted overall productivity by identifying areas for improvement and developing targeted strategies
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
  • Contributed to a positive work environment by constantly demonstrating professionalism, adaptivity, and strong interpersonal skills

Education

High School Diploma -

Tocoi Creek High School & Christ Church Academy
Saint Augustine, FL
05.2023

Skills

  • User Engagement Strategies
  • Effective Team Engagement
  • Effective Multitasking
  • Efficient Task Scheduling
  • Thoroughness in Analysis
  • Consistent Professional Presentation
  • Incoming Call Handling
  • Skilled in Task Management
  • Courteous Call Handling
  • Guest complaint resolution
  • Loyal and Reliable
  • Detail-Oriented Analysis
  • Attentive Listening
  • Team Development
  • Dispute Resolution Proficiency

Certification

  • CPR certified, NationalCPRFoundation
  • Infant Safety certification, NationalCPRFoundation

Timeline

Patient Services Representative

NEFEDA
08.2024 - Current

Host/To Go

Hurricanes Bar & Grill
01.2022 - 12.2023

Team Member

Your pie
09.2021 - 03.2022

High School Diploma -

Tocoi Creek High School & Christ Church Academy

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Ashlyn Ottomeyer