Faith Moore
Madison Heights,MI
Summary
Results-driven Customer Service and Content Moderation Specialist with expertise in workflow optimization and user engagement. Skilled in trend analysis and content compliance, enhancing client satisfaction. Strong research, technical, and problem-solving skills, supported by experience in data entry and financial transactions. Knowledgeable in software development, system administration, and technical support, committed to ongoing learning.
Overview
7
7
years of professional experience
Work History
Content Moderator/Customer Service Representative
Majorel
Detroit, USA
04.2022 - 07.2024
- Identified and flagged inappropriate content, ensuring platform integrity.
- Reviewed user-generated content for compliance with community guidelines across various platforms.
- Streamlined content assessment workflows using moderation tools.
- Coordinated with team members to refine moderation processes and establish best practices.
- Analyzed trends in user behavior and recurring content issues to inform moderation strategies.
- Maintained up-to-date knowledge of platform policies and regulations.
- Worked independently while aligning with team objectives.
Host / Front Desk Support
Shinola Hotel (San Morello)
Detroit, USA
10.2020 - 08.2021
- Managed guest reservations, coat check, and seating for a luxury restaurant and hotel
- Welcomed guests at entrance, fostering a friendly atmosphere to enhance their experience.
- Greeted guests and ensured pleasant arrival experiences at upscale hotel restaurant.
- Managed reservations and seating arrangements for efficient dining flow.
- Managed multiple guest requests while maintaining calm and professionalism in high-pressure situations.
- Coordinated with staff to promptly address guest needs and improve overall service quality.
- Communicated effectively with kitchen staff regarding guest preferences and special requests.
Customer Support & Back Stock Associate
Macy's / Target
Dearborn & Detroit, USA
01.2019 - 01.2020
- Delivered excellent service supporting special orders, returns, and store systems to ensure smooth operations
- Assisted guests and organized stock to enhance customer experience during holiday and high-volume seasons
- Positioned products on shelves to facilitate easy access and improve shopping experience.
- Assisted with inventory management and stock replenishment tasks.
- Collaborated with team members to maintain store cleanliness and orderliness.
Host / Maitre'd
Benihana
Dearborn, USA
04.2017 - 07.2019
- Coordinated reservations and seating charts, managing front desk flow during peak hours to optimize guest experience
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservations and walk-ins to optimize seating efficiency.
- Collaborated with servers and kitchen staff to facilitate smooth service flow.
- Ensured cleanliness and organization of front end, contributing to positive first impressions for guests
Education
Master of Arts - New Media Journalism
Full Sail University
Winter Park, FL11-2025
Bachelor of Arts - Media Communications
Full Sail University
Winter Park, FL10-2024
High School Diploma -
Detroit School of Arts
Detroit, MI06-2016
Skills
- Content moderation
- Customer service
- User engagement strategies
- Content review techniques
- Web content management
- Social media management
- Content strategies
- Brand strategies
- Customer relationship management
- Microsoft Office proficiency
- Google Suite expertise
- Adobe software skills
- Planning and coordination
- Appointment scheduling
- Front desk operations
- Editing team supervision
- Critical thinking skills
- Problem-solving
- Time management
- Organizational skills
- Team collaboration
- Conflict resolution
- Written communication
Timeline
Content Moderator/Customer Service Representative
Majorel
04.2022 - 07.2024
Host / Front Desk Support
Shinola Hotel (San Morello)
10.2020 - 08.2021
Customer Support & Back Stock Associate
Macy's / Target
01.2019 - 01.2020
Host / Maitre'd
Benihana
04.2017 - 07.2019
Master of Arts - New Media Journalism
Full Sail University
Bachelor of Arts - Media Communications
Full Sail University
High School Diploma -
Detroit School of Arts