Shemiah Carter
TikTok USDS
Lebanon,TN
14
years of professional experience
Content Moderation Professional experienced in enforcing community standards and policies to maintain platform safety. Delivered results through effective content identification and removal, while fostering a collaborative work environment. Focused on enhancing team performance and ensuring a secure, positive user experience.
Work History
Content Moderator Trust & Safety
4 Years 9 Months- Reviewed user-generated content for policy violations, safety risks, and brand compliance.
- Reviewed user-generated content for policy compliance across text, image, and video submissions.
- Reviewed highly sensitive content, implementing corrective actions to mitigate risks.
- Monitored user interactions to ensure a safe platform for content creators and users.
- Enhanced platform safety by proactively identifying and addressing trends in harmful or abusive content.
- Applied moderation guidelines to escalate harmful, illegal, or sensitive content for further action.
- Worked in multiple queues, mainly CSAM, ERT and Misinformation/Disinformation.
- Escalate emergent cases to the appropriate teams and chats.
- Efficient in working varying queues to prevent content backlog.
- Maintained accuracy under high-volume queues while resolving ambiguous moderation cases.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Moderated videos, consistently meeting productivity and accuracy standards.
Warehouse Selector
2 Years 4 Months- Selected orders accurately using RF scanners and warehouse management systems
- Sorted merchandise and pulled stock to ensure accurate order fulfillment.
- Loaded pallets for shipping while maintaining product quality and sequence
- Utilized warehouse equipment, such as pallet jacks and forklifts, to enhance operational productivity.
- Managed flow of materials and products to optimize warehouse operations.
- Trained new selectors on safety practices and picking procedures to enhance operational efficiency.
Delivery Driver
6 Months- Completed over 200 deliveries daily, ensuring timely service and customer satisfaction.
- Delivered packages with consistent attention to customer service and signature requirements.
- Loaded and unloaded delivery truck daily with packages up to 50 pounds, facilitating efficient operations.
- Operated delivery vehicles safely while following assigned routes and DOT compliance requirements.
- Loaded and unloaded packages efficiently to maintain accurate delivery and pickup flow.
- Scanned shipment barcodes to track package status, enhancing delivery accuracy and accountability.
- Inspected vehicle condition daily and reported maintenance issues promptly.
- Trained new drivers on safe handling procedures, route execution, and package accountability.
Sorter
3 Years- Led pick, pack, and stow workflows to maintain accurate order fulfillment and shipment readiness.
- Coordinated handheld scanner use to track inventory movement, which enhanced accuracy in processing.
- Inspected products and labels to ensure order accuracy, damage prevention, and customer satisfaction.
- Loaded heavy boxes onto trucks, ensuring on-time delivery for shipments.
- Operated forklifts and pallet drivers.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Trained new associates on safety procedures, quality checks, and standard work expectations.
- Trained new employees on safe practices and warehouse procedures, fostering a culture of safety.
Education
Diploma
Skills
Policy enforcement
Content moderation
Cultural awareness
Patience and tolerance
Content management
User Engagement
Critical Judgment: Sound decision-making under ambiguous or high-pressure situations.
Content moderation
Timeline
Content Moderator Trust & Safety
TikTok USDS
01.2022 - CurrentRead More
Warehouse Selector
Bridgestone
05.2018 - 09.2020Read More
Delivery Driver
FedEx
01.2017 - 07.2017Read More
Sorter
Amazon
08.2012 - 08.2015Read More
North Pontotoc High School
Diploma
Read More