Kathrin Stoffel
Temple,TX
Summary
Dynamic professional with extensive experience in content moderation and translation at Apex Systems. Proven ability in policy enforcement and conflict resolution, ensuring compliance and enhancing user experience. Bilingual in German and English, with a strong focus on cultural awareness and quality assurance, driving customer engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Trust & Safety Content Moderator/German Language
Apex Systems
Remote, Texas
12.2023 - Current
- Reviewed content for compliance with internal policies and procedures.
- Examining text, images, and videos posted by users to check if they comply with platform policies.
- Recognizing content that could be considered offensive, hateful, discriminatory, violent, or sexually explicit.
- Ensuring the translated text accurately reflects the meaning and tone of the original German text while considering cultural nuances.
Freelance Translator (not Certified)
Unbabel
Remote, TX
03.2022 - 03.2023
- Replicated flow, style, and overall meaning of original texts.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Used translation software to verify complex terms and expedite communication process.
- Updated existing translations to meet contemporary trends in communication.
- Listened to recordings and translated confidential information.
Data Collector, Social Media Evaluator
Appen Butler Hill Inc.
Remote, WA
02.2020 - 01.2022
- Gathered and submitted observational information, in addition to required data points.
- Conducted surveys and documented all responses. Uploaded or transmitted data using secure protocols. Increased customer engagement through social media.
Content Moderation, Customer Support
ModSquad
Remote, WA
11.2017 - 12.2019
- I listened to customers' questions and concerns to provide answers or responses.
- Conducted surveys to determine customer opinions of products and services.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Offered free products or services to pacify irate or unsatisfied customers.
Sales Associate
Home Depot
Lacey, Washington
05.2017 - 11.2017
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services. Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Grund- Und Hauptschule Stuttgart-Muenster
Stuttgart, Germany08-1995
Skills
- Policy enforcement
- Communication skills
- Customer support
- Team collaboration
- Online research
- Attention to detail
- Time management
- Conflict resolution
- Customer engagement
- Team building
- Microsoft Word
- Problem resolution
- Multitasking
- Fluent in German and English
- Translation accuracy
- Cultural awareness
- Dependable and responsible
- Quality assurance
- Customer support and service
Languages
German
Native/ Bilingual
English
Native/ Bilingual
Timeline
Trust & Safety Content Moderator/German Language
Apex Systems
12.2023 - Current
Freelance Translator (not Certified)
Unbabel
03.2022 - 03.2023
Data Collector, Social Media Evaluator
Appen Butler Hill Inc.
02.2020 - 01.2022
Content Moderation, Customer Support
ModSquad
11.2017 - 12.2019
Sales Associate
Home Depot
05.2017 - 11.2017
High School Diploma -
Grund- Und Hauptschule Stuttgart-Muenster
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