Summary
Overview
Work History
Education
Skills
Timeline
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Esther Manzi

Austin,TX

Summary

Professional with expertise in Trust and Safety analysis and data analytics, demonstrating strong organizational skills and stakeholder coordination. Proven ability to manage high-volume tasks under tight deadlines while maintaining accuracy and compliance. Skilled in data analysis to inform decision-making and enhance workflow efficiency through cross-team collaboration. Committed to leveraging these skills for further development in project management.

Overview

7
7
years of professional experience

Work History

Content Moderator - Trust & Safety

Accenture (Google)
Austin, TX
05.2019 - 06.2024
  • Reviewed and removed child-targeted content on YouTube Kids to uphold community guidelines.
  • Managed escalations regarding harmful content involving minors with urgency and precision.
  • Collaborated with internal teams to resolve complex trust and safety challenges.
  • Demonstrated resilience while managing disturbing material related to child exploitation.
  • Contributed to process enhancement initiatives by recommending changes based on safety trends.
  • Worked cross-functionally with QA, training, and policy teams to optimize content moderation workflows.

Data Clerk (Refugee Records Management)

Office of the Prime Minister
, Uganda
08.2018 - 11.2018
  • Entered and verified sensitive refugee data in national databases, ensuring accuracy and integrity.
  • Produced reports to facilitate data-driven decision-making for refugee assistance programs.
  • Ensured compliance with confidentiality regulations and government data handling practices.
  • Streamlined data entry procedures, reducing errors and enhancing overall efficiency.

Junior Data Analyst

Uganda Bureau of Statistics
, Uganda
07.2017 - 06.2018
  • Analyzed large-scale survey and census data to derive actionable insights.
  • Designed and implemented enhanced data collection methods within cross-functional teams.
  • Created surveys to ensure accurate demographic information from citizens.
  • Supported national statistical reporting through comprehensive demographic data analysis.
  • Identified process improvement opportunities by evaluating existing procedures.

Education

High School Diploma -

Eagle's Nest Secondary School
Uganda
11-2013

Data Analytics

Google Professional Certificate
US

Skills

  • Trust and safety operations
  • Policy enforcement
  • Quality assurance
  • Training and mentorship
  • Analytical thinking
  • AI/ML moderation tools
  • Microsoft Excel proficiency
  • Social media management
  • Adaptability and learning agility
  • Problem-solving and decision-making
  • Critical thinking
  • Cross-functional collaboration

Timeline

Content Moderator - Trust & Safety

Accenture (Google)
05.2019 - 06.2024

Data Clerk (Refugee Records Management)

Office of the Prime Minister
08.2018 - 11.2018

Junior Data Analyst

Uganda Bureau of Statistics
07.2017 - 06.2018

High School Diploma -

Eagle's Nest Secondary School

Data Analytics

Google Professional Certificate

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