Breah Boseman-Wyatt
Counselor/ Policy Compliance And Safety Mandator
Murfreesboro,TN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Empathetic and passionate about providing meaningful support and services to clients. Excellent communicator bringing several years of comprehensive experience developing and implementing core programs to meet needs for self-development, Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Trust & Safety Content Moderator |
TIK TOK
Nashville , TN
02.2022 - Current
- Policy Compliance Mandator with a emphasis on moderating content related to conspiratorial concepts and World News.
• Examine user generated content to ensure compliance within community guidelines and policy while viewing non-harmful to harmful content.
• Provide recommendations for improvements that are operationally sound and fiscally responsible by proposing updates within tech systems to assist with flow of moderation and tech support.
• Managed and assigned projects to have accessible learning tools within the trust and safety department online community safe by
*Ensure that legal compliance and safety of content that is uploaded on the online community platform is safe . - Responsible for the development, improvement, and maintenance of standards for the security of the company’s online communities.
Possess cultural sensitivity and understand global and regional affairs - Use critical thinking to break down problems, evaluate solutions and make decisions.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Exercise leadership capabilities by successfully motivating and inspiring others.
- Utilize strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identify issues, analyzed information and provided solutions to problems
- Demonstrate a high level of initiative and creativity while tackling difficult tasks
- Evaluate transactions and reporting for adherence to applicable regulatory guidelines and data integrity
- Exceeded company's expectation of quarterly review of moderations. Ranked number 2 on my team .
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Youth Advisor
New Covenant Church Ministries
Murfreesboro, TN
12.2017 - Current
- Collaborated on program operations and relayed participant feedback for improvements.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Modeled appropriate interactions with youth individually and in groups by encouraging involvement in activities.
- Addressed developmental needs of youth by offering new and enriching experiences.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies.
- Implemented group activity plan according to state licensing and organization guidelines.
- Managed and led activities promoting growth in mental, emotional, and educational areas
- Encouraged youth clients to develop own activities and leadership skills through group discussions
- Completed necessary reports and documentation to maintain thorough, accurate case records
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences
Family Intervention Specialist
Youth Villages
Nashville, TN
06.2018 - 08.2021
- Utilized formal and informal assessment strategies to monitor student progress in specialized treatment programs.
- Increased youth participation in pro-social activities by 90% through collaboration with therapist assistants and community resources.
- Interviewed individuals and families to assess needs and provide informational resources.
- Helped students make appropriate, healthy choices and grow academically through targeted strategies.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Organized activities for birth parents and in-home support counselors.
Student Intern
Matthew Walker Comprehensive Health Clinic
Nashville , TN
08.2017 - 12.2017
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Linked clients to other programs and community agencies to enhance treatment processes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reviewed and analyzed data on human social conduct to expand upon and improve established sociological research.
- Analyzed and interpreted data to increase understanding of human social behavior.
- Collected data about attitudes, values and behaviors using observation and interviews.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Gained operational knowledge and supported departmental needs
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Took meeting notes and compiled paperwork to support department
Residential House Manager
Volunteers Of America
Nashville, TN
02.2014 - 12.2017
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Liaised between community programs and residents and counseled 10 community and assisted living residents.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Communicated with delegating nurse to coordinate and complete medical services.
- Managed all intake and discharge paperwork and procedures for residents.
- Supported personal needs of residents dealing with diverse conditions.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
Program Specialist
Open Arms Care Corporation
Nashville , TN
07.2013 - 02.2014
- Reviewed cases from clinical and technical perspectives to monitor for compliance with laws, rules and regulations.
- Assisted individuals with addressing disabilities and developing career plans.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Coordinated community resources and secured referrals.
- Handled caseload of more than 6 clients.
- Partnered with internal and external stakeholders to identify candidates for vocational program entrance.
- Promoted case findings, received referrals and conducted interviews to determine eligibility.
- Engaged participants in rehabilitation plans and making meaningful and informed choices regarding vocational goals and other rehabilitation services.
Caretaker of Intellectually Disabled
Stones River Center
Murfreesboro, TN
12.2012 - 05.2013
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and assisted residents through individual service plans.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
Education
Bachelor of Science - Psychology And Sociology
Tennessee State University
Nashville, TN 08.2013 - 12.2017
Master of Arts - Ethical Leadership
Johnson State University
Knoxville, TN 07.2023 - 09.2024
Associate of Arts - Wedding And Event Design
Event And Wedding Design Certification
Atlanta, GA 01.2021 - 02.2022
Skills
Training and Development
Mental health support
Case management proficiency
Cognitive Behavioral Therapy (CBT) expert
Expertise in crisis intervention techniques
Adept at conflict resolution
[Youth] and Family} Counseling
Knowledgeable in [Safety Standard]
Policy analysis
Investigations skills
Critical Thinking
Organizational Management
Behavioral Health Management
Team Leadership
Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Arts - Ethical Leadership
Johnson State University
07.2023 - 09.2024
Trust & Safety Content Moderator |
TIK TOK
02.2022 - Current
Associate of Arts - Wedding And Event Design
Event And Wedding Design Certification
01.2021 - 02.2022
Family Intervention Specialist
Youth Villages
06.2018 - 08.2021
Youth Advisor
New Covenant Church Ministries
12.2017 - Current
Student Intern
Matthew Walker Comprehensive Health Clinic
08.2017 - 12.2017
Residential House Manager
Volunteers Of America
02.2014 - 12.2017
Bachelor of Science - Psychology And Sociology
Tennessee State University
08.2013 - 12.2017
Program Specialist
Open Arms Care Corporation
07.2013 - 02.2014
Caretaker of Intellectually Disabled
Stones River Center
12.2012 - 05.2013