Carmina Wilson
Massage Envy
Minneapolis,MN
1
Language
1
Certification
5
years of professional experience
Work History
Patient Services Representative
1 Year- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
Assistant Manager
2 Years 3 Months- Promoted from Receptionist to Assistant Manager within 3 months
- Personally manage all client memberships, including cancellations, retention outreach, and resolving service or cost concerns
- Maintain a 20% average monthly conversion rate by signing non-members into memberships
- Train and support new front desk staff in customer service, systems, and daily operations
- Provide timely follow-ups via phone and email to support client satisfaction and retention
- Greet clients, offer hospitality, and ensure a welcoming front desk experience
- Maintain confidential client records and assist with digital forms and documentation
- Book appointments, handle high-volume calls, and match clients with appropriate providers
- Follow a chore routine to keep the clinic clean, tidy, and sanitized throughout the day
- Attend meetings and trainings to stay current on services and procedures
- Support over 30 team members with daily operations and communication
- Perform administrative tasks including data entry, filing, and document prep
Receptionist
1 Year 6 Months- I check in and out customers, greeting them with a welcoming message and sending them home with a kind goodbye.
- I vacuum the store every night as well as cleaning the bathroom and lobby.
- Handle cash and close the register every night, counting cash.
Starbucks Barista
3 Months- Hand-crafted specialty drinks
- Completed closing tasks such as mopping, doing dishes, closing the register, shutting off machinery and prepping food for the following day
Education
High School Diploma
Skills
Customer support
Handling customer inquiries
Childcare
Organizational skills
Microsoft tools and software
Time management
Customer relationship management
Management
In-person customer service
Data entry
Sales
Administrative experience
Cleaning
Cash handling
Supervising experience
Guest relations
Customer communication
Confidential information handling
Teamwork
Client interaction via phone calls
POS
Customer service
Upselling
Food safety
Leadership
Wine knowledge
Proofreading
Food handling
Barista Experience
Clinic experience
Guest services
Communication skills
Written communication
Cash register
Food service
Office experience
Phone etiquette
Coffee experience
Front Desk
Office management
Calendar management
Executive administrative support
Client services
Desktop applications
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
CPR Certification, May 2026, First Aid Certification, Driver's License
Languages
English
Timeline
Patient Services Representative
Center for Reproductive Medicine
09.2025 - CurrentRead More
Assistant Manager
Massage Envy
06.2024 - CurrentRead More
Receptionist
Kids' Hair
07.2022 - 01.2024Read More
Starbucks Barista
Starbucks
01.2022 - 04.2022Read More
Performing Institute of Minnesota
High School Diploma
Read More